"I think it would be helpful to have a better understanding of each massage provider - what they can provide and what they can't. Also, I don't understand why I would need to pay more for one provider over the other. In other massage establishments I've visited, there is a cost for all. I also would have liked my membership to start on the day that I obtained it, not on set days established by the business. I paid for my first visit on the 26th of the month, it should start then? Otherwise, the staff I have met are very nice and provide good information. While my massage provider was good, it was not entirely the type of massage I was looking for. But hopefully in time I will find a massage provider to fulfill those needs or I can work it out with the provider that I had, who was quite nice and I think for the first visit, did her best, not knowing me and all. I do like the membership perks and cost and the fact I can use the membership in many locations, the carry over of paid visits, being able to use what I've paid for additional services, if I have several accrued. Additionally, one other thing that is not great is that if I'm booking a 60 minute massage, i expect to receive the full 60 minutes, not 50 minutes. The suggested Tipping rate for less than 60 minutes, seems a bit high as well, although I hate to have the massage provider suffer for an establishment guideline. "
R. C., Mar 29, 2026