Elements of Clifton Park requires a 24-hour notification to cancel or reschedule a session.
All appointment cancelations must be made 24 hours prior to the scheduled appointment time by calling the studio at 518.245.9505. Cancelations or appointment rebooks with less than 24-hours notice will result in a late cancel fee charged to the credit card on file or the value of the gift certificate provided at time of booking. The amount of the late cancel fee depends upon the session length originally booked; one hour session - $35, ninety minute session - $50, two hour session - $75.
Missed appointments with no notification to the studio will result in the full session service fee being charged to the credit card on file or redemption of gift card or member session. New clients who miss their first appointment under this policy will no longer be eligible for the introductory rate.
Appointments scheduled within the 24-hour window are considered confirmed and cannot be canceled without penalty.
We appreciate your understanding in this matter.