Clifton Park

The Shops at Village Plaza


5 Southside Drive
Clifton Park, NY 12065

Mon - Sat 9am - 9pm
Sun 9am - 7pm

The Elements Promise™

Massage FAQs

Must I be completely undressed?

You should undress to your desired level of comfort. About half of our clients prefer to be completely undressed, while the other half prefers to keep their undergarments on. This is completely up to you. You will undress and dress in the privacy of your massage room and will be securely covered by a blanket and a sheet during your massage session.

What is included in the session time?

A session consists of massage, time for you to dress and undress and time to communicate with the therapist to make your massage truly customized. Each time you visit an Elements Massage™ studio you will go through our service path called The Elements Way®. This is done to ensure each and every massage session you receive from us meets or exceeds your expectations.

How much should I tip?

Many clients are unsure if and/or how much they should tip their massage therapist. We recommend you think of your massage therapist as you would a waiter in a restaurant. Our studios’ therapists love what they do and your tip may reflect your appreciation for their service. We recommend tipping percentages be based on the full price of a regular massage, rather than the discounted price.

How often should I receive a massage?

For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief.

What does a massage therapist’s license or certification mean?

A license means that a massage therapist has met the requirements and paid the fee to legally practice massage in your city, county and/or state. To obtain a license, a massage therapist will usually have to complete a minimum number of training hours at an accredited or accepted school or training center and will have to undergo a full background check prior to receiving that license. Each state has specific licensing and/or certification requirements for massage therapists.

Will I be covered during the session?

You will be properly covered or draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session.

Do you offer prenatal massage?

Yes.  We offer prenatal massage during the 2nd and 3rd trimester, although we ask that if the client is in their 3rd trimester to bring in a Dr. note approving massage therapy.  Additionally, we will ask for a Dr. note if the clients pregnancy is at high risk. 

For the clients safety we do not offer prenatal massage during the 1st trimester.

What is the Late Cancel / Missed Appointment Policy?

Elements of Clifton Park requires a 24-hour notification to cancel or reschedule a session.

All appointment cancelations must be made 24 hours prior to the scheduled appointment time by calling the studio at 518.245.9505.  Cancelations or appointment rebooks with less than 24-hours notice will result in a late cancel fee charged to the credit card on file or the value of the gift certificate provided at time of booking.  The amount of the late cancel fee depends upon the session length originally booked; one hour session - $35, ninety minute session - $50, two hour session - $75.

Missed appointments with no notification to the studio will result in the full session service fee being charged to the credit card on file or redemption of gift card or member session.  New clients who miss their first appointment under this policy will no longer be eligible for the introductory rate.

Appointments scheduled within the 24-hour window are considered confirmed and cannot be canceled without penalty.

We appreciate your understanding in this matter.

What is your policy for late arrivals?

Arriving late will simply limit the time for your massage session, thus lessening its effectiveness and your experience. Your session will end at the regularly scheduled time as to not disrupt other guests and clients will be charged the session length originally scheduled.

As a courtesy to our other clients and staff, appointments will be automatically canceled 15 minutes after the scheduled start time and charged according to the cancelation policy. We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advance notification of your late arrival.