Woodridge

Woodgrove Festival

BOOK A MASSAGE

1001 W 75th St
Suite 131
Woodridge, IL 60517


Mon - Fri 9am - 9pm
Sat 8am - 9pm
Sun 9am - 9pm
24-Hour Cancellation Policy

The Elements Promise™

Massage FAQs

Must I be completely undressed?

You should undress to your desired level of comfort. About half of our clients prefer to be completely undressed, while the other half prefers to keep their undergarments on. This is completely up to you. You will undress and dress in the privacy of your massage room and will be securely covered by a blanket and a sheet during your massage session.

What is included in the session time?

A session consists of massage, time for you to dress and undress and time to communicate with the therapist to make your massage truly customized. Each time you visit an Elements Massage™ studio you will go through our service path called The Elements Way®. This is done to ensure each and every massage session you receive from us meets or exceeds your expectations.

How much should I tip?

Many clients are unsure if and/or how much they should tip their massage therapist. We recommend you think of your massage therapist as you would a waiter in a restaurant. Our studios’ therapists love what they do and your tip may reflect your appreciation for their service. We recommend tipping percentages be based on the full price of a regular massage, rather than the discounted price.

How often should I receive a massage?

For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief.

What does a massage therapist’s license or certification mean?

A license means that a massage therapist has met the requirements and paid the fee to legally practice massage in your city, county and/or state. To obtain a license, a massage therapist will usually have to complete a minimum number of training hours at an accredited or accepted school or training center and will have to undergo a full background check prior to receiving that license. Each state has specific licensing and/or certification requirements for massage therapists.

Will I be covered during the session?

You will be properly covered or draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session.

How do I prepare for a massage?

Come ready to relax and de-stress.  You are welcome to undress to your comfort level.  Only the part of your body currently being massaged will be exposed.

It is advisable to drink water before and after your massage.

What if I'm late?

We pride ourselves on starting and ending on time. Unfortunately if you arrive late, your session will still end on time in consideration of the next guest.

As a courtesy to our other guests and staff, appointments will be automatically canceled 15 minutes after the scheduled start time and charged according to the cancellation policy. We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advance notification of your late arrival.

Why do I have to give my medical history?

Getting a massage is more than just rubbing a tight muscle here and there. Therapeutic massage is a non-invasive and drug-free approach to well-being based on the body's natural ability to heal itself. Massage therapy addresses a variety of health conditions that range from stress-induced tension and sleep disorders to high blood pressure, diabetes, lower back pain, immunity suppression, spinal cord injury, autism, cancer-related fatigue, post-operative care, age-related disorders, infertility, eating disorders, smoking cessation and depression.

Due to the power of massage to heal and restore your mind and body’s health and wellness, it’s important to disclose all of your medical history to your therapist before starting a session so that he or she can customize your massage experience. Prior to getting your first massage from a new therapist and every massage going forward should include a detailed conversation between you and your therapist about current and past medical conditions.   

 

Current Medications

 

When you’re seeking a massage to relax and unwind your muscles and your mind, you may not think about the importance of letting your therapist know about prescription and over-the-counter medications that you take regularly. However, massage is such a circulatory process that can promote healing on even a cellular level that it’s important to disclose every medication or pain relievers that you may be taking. This critical information can help the therapist make sure that the bodywork he/she provides doesn't’t interfere with the purpose of your medications.

 

Accidents and Injuries

 

Using massage therapy to encourage a more rapid healing process for existing injuries can be a powerful approach to rehabilitation and recovery. In these instances, therapists will want to know specifics about the pain you’re feeling and the details associated with the injuries so they can deliver the best massage experience to meet your goals. However, it’s also important to let therapists know about past injuries or accidents too so they can ensure to not aggravate the affected area.

Will a massage alleviate my pain/soreness?

The answer depends on various factors, including your overall health and the nature of your pain, for example whether it is chronic or not.

Although a single massage session provides stress relief and relaxation to most people, it may not fully alleviate pain or soreness, especially if chronic.  Similar to athletic training, the benefits of massage are sustained and cumulative over time with repeated "workouts", or massage therapy sessions.

What is the protocol for a minor to receive a massage?

The parent/guardian of a minor, a child under the age of 18, will need to  to complete the Minor Consent Form, in person, at our studio, before the minor can receive any massage service.  It is recommended that the parent/guardian remain in the massage room with the minor if they are under the age of 14. The parent/guardian should remain in the studio, or surrounding area, while the massage for the minor is in progress.

May I leave my child in the reception area while I get my massage?

Children under the age of 18 cannot be left unattended in the reception area.  They must be accompanied by a parent/guardian at all times while on our premises.  We cannot be responsible for your child while you are receiving your service in our facility.

What is your policy for returns and refunds?

Gift certificates, massage session packages and monthly membership charges are not redeemable for cash and are non-refundable. We are not responsible for lost or stolen gift certificates

What is your policy on cell phones?

We ask that you place your cell phone on silent once you arrive in the lobby. This is for your benefit as well as a courtesy to others.  If you must leave your phone on while in the studio, please be sure that it is on vibrate to avoid disrupting other guests.

What if I have to use the Restroom during my massage?

That does happen....

Simply tell your therapist that you have to use the restroom and she/he will point you in the right direction.

There is a robe available for your use that your therapist can get for you

Will my therapist talk to me during my massage?

We try to follow your lead. We do recommend less talking as we feel that it will enhance your overall experience and allow you to reach a deeper level of relaxation.  However, all conversation should be kept at an appropriate volume so as not to disturb other guests.

How can I get the most out of my massage session?

Communicate your preferences with your therapist. This is your massage and we want it to be perfect.  Please let us know if there is anything we can do to make it more enjoyable for you. More pressure? Less pressure? You name it!

How will I feel after the Massage Session?

Most people feel very relaxed. Some experience freedom from long-term aches and pains developed from tension or repetitive activity. After an initial period of feeling slowed down, people often experience increased energy, heightened awareness, and greater productivity which can last for days. 

When does my Groupon voucher expire?

The value you paid (paid value) for your Groupon voucher expires five (5) years from the purchase date. As noted on your voucher, the promotional value of your Groupon voucher does expire 90 days from your purchase date.  To avoid additional charges, all sessions must be completed by the expiration date noted on your voucher.

 

If you redeem your Groupon voucher after the expiration date, or, if you have not used the entire voucher by the expiration date, you will be responsible for paying the difference between the Groupon paid value of a 1-Hour massage session and the regular price of the 1-Hour massage session. Please note, the value of each 1-Hour session is based off the full price, regular rate.

 

 

Do you do nails, hair or facials at your studio?

We do not.  We are strictly concerned with the best Therapeutic Massage you will ever receive!

Where will my massage session take place?

At Elements Massage Woodridge, we provide comfortable private, individual treatment rooms where your massage session will take place.   You will lie on a massage table which is heated and may be adjusted to your liking.  Each room is appointed with adjustable lighting, and soft music will be played to help you relax and enjoy your session.  

Do you have a Facebook Page?

Yes we do! 

We update regularly to keep our clients informed of the latest specials and upcoming events at Elements of Woodridge.  You can find our page at Elements of Woodridge, 'Like' us to keep updated on all of our monthly offers and events!

How long has the Woodridge elements Studio been open.

We opened our doors in April, 2012.

Do you offer a Senior Citizen discounted rate?

Yes, please see the "Senior Citizen Discount", under the Massage specials on our website.

One last thing....

We make every effort to keep our lobby, halls and treatment rooms quiet to avoid disruption to others. You can help us in these efforts by refraining from any conversation while in the halls. You will have an opportunity to discuss your treatment goals and any concerns with your therapist once you are inside the treatment room and the door is securely closed. We appreciate your assistance in helping us maintain a peaceful space that fosters an environment of serenity and tranquility where all your tension just melts away.