Woodgrove Festival


1001 W 75th St
Suite 131
Woodridge, IL 60517

Mon - Fri 9am - 9pm
Sat 8am - 9pm
Sun 9am - 9pm
24-Hour Cancellation Policy

The Elements Promise™

Massage FAQs

Must I be completely undressed?

You should undress to your desired level of comfort. About half of our clients prefer to be completely undressed, while the other half prefers to keep their undergarments on. This is completely up to you. You will undress and dress in the privacy of your massage room and will be securely covered by a blanket and a sheet during your massage session.

What is included in the session time?

A session consists of massage, time for you to dress and undress and time to communicate with the therapist to make your massage truly customized. Each time you visit an Elements Massage™ studio you will go through our service path called The Elements Way®. This is done to ensure each and every massage session you receive from us meets or exceeds your expectations.

How much should I tip?

Many clients are unsure if and/or how much they should tip their massage therapist. We recommend you think of your massage therapist as you would a waiter in a restaurant. Our studios’ therapists love what they do and your tip may reflect your appreciation for their service. We recommend tipping percentages be based on the full price of a regular massage, rather than the discounted price.

How often should I receive a massage?

For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief.

What does a massage therapist’s license or certification mean?

A license means that a massage therapist has met the requirements and paid the fee to legally practice massage in your city, county and/or state. To obtain a license, a massage therapist will usually have to complete a minimum number of training hours at an accredited or accepted school or training center and will have to undergo a full background check prior to receiving that license. Each state has specific licensing and/or certification requirements for massage therapists.

Will I be covered during the session?

You will be properly covered or draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session.

May I leave my child in the reception area while I get my massage?

Children under the age of 18 cannot be left unattended in the reception area.  They must be accompanied by a parent/guardian at all times while on our premises.  We cannot be responsible for your child while you are receiving your service in our facility.

What is the protocol for a minor to receive a massage?

The parent/guardian of a minor, a child under the age of 18, will need to  to complete the Minor Consent Form, in person, at our studio, before the minor can receive any massage service.  It is recommended that the parent/guardian remain in the massage room with the minor if they are under the age of 14. The parent/guardian should remain in the studio, or surrounding area, while the massage for the minor is in progress.

When does my Groupon voucher expire?

The value you paid (paid value) for your Groupon voucher expires five (5) years from the purchase date. As noted on your voucher, the promotional value of your Groupon voucher does expire 90 days from your purchase date.  To avoid additional charges, all sessions must be completed by the expiration date noted on your voucher.


If you redeem your Groupon voucher after the expiration date, or, if you have not used the entire voucher by the expiration date, you will be responsible for paying the difference between the Groupon paid value of a 1-Hour massage session and the regular price of the 1-Hour massage session. Please note, the value of each 1-Hour session is based off the full price, regular rate.