Massage FAQs

Even if you don’t have a specific health issue, massage therapy can provide many benefits, such as:

• Increased circulation
• Stimulation of the lymph system, the body's natural defense against toxic invaders
• Release of endorphins, the body's natural painkiller
• Improved range of motion and decreased discomfort associated with lower back pain
• Relaxation of injured and overused muscles
• Reduced muscle spasms and cramping
• Increased joint flexibility
• Help recover from strenuous workouts
• Pain relief from migraines
• Reduce post-operative adhesions and edema, as well as reduced scar tissue

The added benefit of massage therapy at Elements Massage™ is something we call The Elements Promise™. If your massage doesn’t live up to your expectations, let us know — and the next one is on us. 

Please call the local studio where the membership originated or where you had your last massage if you have trouble logging into your online account. One of the studio’s Wellness Membership Advisors will be able to help you gain access to your account.

The massage therapist's time has been reserved especially for you. Please follow the local studio’s policies to reschedule or cancel your appointment to avoid any late cancellation fees.

After your massage that same day, there are some easy, pleasant things you can do to help prevent some of the next-day soreness:

• Be purposeful about your water intake, both before and after your appointment. As mentioned above, hydrated muscles are more flexible. Also, there are some strongly-held beliefs that drinking water after a massage can help to flush away the toxins released by massage. Staying hydrated is never a bad idea, and before or after a massage session is no different.
   
• Do some gentle stretching that evening, paying special attention to your trouble spots that received the most attention during your massage. 
   
• Take a warm bath, ideally with Epsom salts (1/2 cup to 1 cup for adults), and soak for 20-40 minutes. Epsom salts are an inexpensive and effective way to further help your body rid itself of toxins and reduce muscle inflammation. You also get the added bonus of absorbing the beneficial magnesium found in Epsom salts through your skin.

 As your body becomes accustomed to regular massages, you’ll experience the next-day soreness less frequently, making the experience that much more pleasurable.  If you are looking for a wonderful massage, contact your local Elements Massage.

Coupons or discounts cannot be combined with any other offers.

If using a gift card to pay for the session, you must present the gift card at the time of service. Some gift cards are valid only at the independently owned and operated Elements Massage studios identified on the card. Session-based gift cards cannot be split into shorter sessions and are redeemable for the session type identified on the card’s front. Gratuity is not included. Gift Cards cannot be used toward membership autopays or other gift cards. There is no cash value for gift cards and they cannot be replaced if damaged, lost, or stolen. There is no cash redemption for gift cards unless required by law and then only to the extent required by law.

• Studios service minors under the age of 18 with written consent (Minor Consent Form & Client Intake Form) from a parent or guardian prior to performing the massage. Parents/Guardians must remain in the massage room during the entire session.

• All minors must keep their undergarments on for the entire duration of the session and clients of minor age will be matched with the same-sex therapist. If a parent/guardian or minor client wishes to have a massage therapist of the opposite sex, the parent/guardian will be required to acknowledge permission on the minor intake form.

Many clients are unsure if and/or how much they should tip their massage therapist. We recommend you think of your massage therapist as you would a waiter in a restaurant. Our studios’ therapists love what they do and your tip may reflect your appreciation for their service. We recommend tipping percentages be based on the full price of a regular massage, rather than the discounted price.

You should undress to your desired level of comfort. About half of our clients prefer to be completely undressed, while the other half prefers to keep their undergarments on. This is completely up to you. You will undress and dress in the privacy of your massage room and will be securely covered by a blanket and a sheet during your massage session.

A Master Massage Therapist has completed the Professional, Elite, and Master level training or other additional education and has a minimum of 2 years of employment with Elements Massage studio. These massage therapists demonstrate the highest level of mastery of hands-on massage and well-being skills, and continue to maintain high performance standards across all client satisfaction metrics.

For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief.

If redeeming a gift card for a service, a valid credit card must be provided to book a session. If you're booking your appointment by phone, please let us know that you'll be using a gift card as payment. At the end of the service, please present the gift card for final payment.

An Elite Massage Therapist has completed at least a one year tenure with an Elements Massage studio and consistently demonstrates mastery of The Elements Way. To reach this level, they have successfully completed both the Professional and advanced Elite Massage Therapist training, continuously have performed various session enhancements for individual client needs, and are consistently achieving high client satisfaction metrics.

Studios strive to maintain a comforting and calm environment for clients and staff, so as a courtesy, it is asked that you do not bring in infants or toddlers in. Children may not at any time be left unattended and unsupervised in the lobby and are not allowed to accompany you into massage rooms.

A license means that a massage therapist has met the requirements and paid the fee to legally practice massage in your city, county and/or state. To obtain a license, a massage therapist will usually have to complete a minimum number of training hours at an accredited or accepted school or training center and will have to undergo a full background check prior to receiving that license. Each state has specific licensing and/or certification requirements for massage therapists.

You will be properly covered or draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session.

A session consists of massage, time for you to dress and undress and time to communicate with the therapist to make your massage truly customized. Each time you visit an Elements Massage™ studio you will go through our service path called The Elements Way®. This is done to ensure each and every massage session you receive from us meets or exceeds your expectations.

Your appointment time is reserved specifically for you and your service provider.

To support provider schedules and allow availability for other clients, appointments may be canceled or rescheduled up until 8:30 pm the evening before your appointment date with no charge.

If an appointment is canceled or rescheduled on the day of the appointment with three or more hours notice, and we are unable to fill the session time, the following late-change fees may apply:

• $35 - 1 Hour Session

• $50 - 90 Minute Session

• $75 - 3 Hour Session

Appointments canceled or rescheduled with less than three hours notice, as well as missed appointment or no-shows, may be charged the full value of the scheduled session if the appointment time cannot be filled. 

We understand that unexpected situations happen, and our team is always happy to help whenever possible.

Thank you for respecting the time, preparation, and care that go into every session at Elements Massage White Plains, NY.

Parking for Elements Massage White Plains, NY is conveniently available directly across the street from our building entrance at the Hamilton-Main Municipal Garage. Additional public parking may also be available throughout downtown White Plains depending on the time of day.

At this time, parking is not validated. We recommend allowing a few extra minutes before your massage therapy or skin care appointment to park and settle in comfortably before your session begins.

At Elements Massage White Plains, NY, we understand that delays can happen and we will always do our best to accommodate late arrivals whenever possible. Depending on your arrival time and the schedule for the day, your massage therapy or skin care service may need to be shortened in order to remain on schedule for other clients and appointments.

We appreciate your understanding and recommend arriving a few minutes early whenever possible so you can enjoy the most relaxed and complete experience possible.

We recommend arriving approximately 10 minutes before your scheduled massage therapy or skin care appointment at Elements Massage White Plains, NY. Arriving a few minutes early allows time to check in, complete any necessary paperwork for first-time visits, and settle in comfortably before your session begins.

Our goal is to help create a calm, unhurried experience so you can fully enjoy your customized massage or facial service from the moment you arrive.

At Elements Massage White Plains, NY, skin care and facial appointments are currently offered as 60-minute customized treatment sessions designed to support healthy, balanced skin and overall wellness.

Massage therapy appointments are available in 60-minute, 90-minute, and 2-hour session lengths, allowing clients to choose the amount of time that best supports their goals, comfort level, and therapeutic needs.

Many clients choose longer massage sessions for deeper therapeutic work, full-body focus, stress reduction, recovery support, or simply a more relaxed and unhurried experience. Our licensed massage therapists customize each session based on the individual needs of the client.

Yes, Elements Massage White Plains, NY does accept walk-in appointments when availability allows. However, because appointment times for massage therapy and skin care services can fill quickly, we recommend calling ahead or booking online to help secure your preferred service, provider, and appointment time.

Many clients also choose to pre-book future appointments after their session to help maintain consistency in their wellness and self-care routine.

Elements Massage White Plains, NY is a professional six-room massage therapy and skin care studio focused on providing customized therapeutic services in a calm, welcoming, and comfortable environment.

While we do not currently offer showers, lockers, saunas, or large spa-style amenities on site, our focus is on personalized massage therapy, customized facials, and client-centered care designed to help guests relax, restore, and feel their best.