White Plains

Shops At One


1 North Broadway
White Plains, NY 10601

Mon - Sat 9am - 9pm
Sun 10am - 8pm

The Elements Promise™

Massage FAQs

Must I be completely undressed?

You should undress to your desired level of comfort. About half of our clients prefer to be completely undressed, while the other half prefers to keep their undergarments on. This is completely up to you. You will undress and dress in the privacy of your massage room and will be securely covered by a blanket and a sheet during your massage session.

What is included in the session time?

A session consists of massage, time for you to dress and undress and time to communicate with the therapist to make your massage truly customized. Each time you visit an Elements Massage™ studio you will go through our service path called The Elements Way®. This is done to ensure each and every massage session you receive from us meets or exceeds your expectations.

How much should I tip?

Many clients are unsure if and/or how much they should tip their massage therapist. We recommend you think of your massage therapist as you would a waiter in a restaurant. Our studios’ therapists love what they do and your tip may reflect your appreciation for their service. We recommend tipping percentages be based on the full price of a regular massage, rather than the discounted price.

How often should I receive a massage?

For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief.

What does a massage therapist’s license or certification mean?

A license means that a massage therapist has met the requirements and paid the fee to legally practice massage in your city, county and/or state. To obtain a license, a massage therapist will usually have to complete a minimum number of training hours at an accredited or accepted school or training center and will have to undergo a full background check prior to receiving that license. Each state has specific licensing and/or certification requirements for massage therapists.

Will I be covered during the session?

You will be properly covered or draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session.

What is your cancellation policy?

You may cancel or change your appointment up until 8:30 p.m. the evening before the appointment date with NO charge.

If you cancel or reschedule on the day of the appointment up until three hours before your appointment time, you will be charged as follows:

$35 for a 1 hour session

$50 for a 90 minute session

$75 for a 2 hour session


What if I arrive late?

We will always do our best to accommodate our clients. However, our schedule fills up very quickly. We would be able to provide your service, depending on how late you arrive, but may have to shorten the session if your therapist has another client scheduled. 

What time should I arrive to my appointment?

We always recommend that our clients arrive 15 minutes before their scheduled appointment time.  

Am I limited to a 60 min massage?

Absolutely not! We offer a 90 minute massage as well as a 2 hour massage.

Do you accept walk-ins?

We do accept walk-ins, when we have the availability. However, we do recommend that our clients call to secure their desired time slot and always pre book after their service. 

Where can I Park? Do you validate?

Street parking is limited. We have a variety of parking garages near us. We do validate for the Walmart parking garage for up to 3 hours. Please be sure that if you are using the Walmart parking garage, use the pedestrian exit to Main street. 

Do you have showers on site?

We do not have showers at our studio. Our main focus is massage therapy.