Sandy Fritz is a respected author, a 40-year veteran Massage Therapist and also owns a Massage Green franchise. As you can imagine, she has taken on her fair share of criticism. Sandy is doing a lot of great work educating the massage profession, especially about current employment options.
"MENTORING TIP TODAY: A FRANCHISE IS NOT A CHAIN.
The difference between the two is that the franchise is headed by the owner who is self-employed and answers to no higher authority on issues concerning the business. A chain is headed by a manager who answers to the corporation or the owner of the entire business. The manager ensures that the stores run smoothly according to the orders from the owner or corporation. The manager is not the owner of that business and has no right to make any direct decisions about the business. A massage based franchise owner is an independent small business owner NOT some big invisible corporate board making decisions from an expensive penthouse or high rise corporate headquarters. Most franchise owners are in the trenches, answering phones, folding laundry and working long hours to make ends meet. If you are going to complain, complain accurately."