If you have to cancel you session, simply call the studio and cancel or reschedule with 24 hours notice. If it's an emergency, concessions will be made. Late cancel or no-shows will prompt the charge of a fee. That appointment time cannot be booked and results in revenue lost to the Therapist.
Your Wellness Program Membership may be canceled (terminated) at any time and it usually takes 30 days to withdraw from the banking cycle. Membership may also be suspended for up to 3 months. Longer suspension may be considered on a case-by-case basis.