Sun Prairie

The Shoppes at Prairie Lakes


2804 Prairie Lakes Drive
Suite 102
Sun Prairie, WI 53590

Mon - Fri 9am - 9pm
Sat - Sun 9am - 7pm

The Elements Promise™

Massage FAQs

Must I be completely undressed?

You should undress to your desired level of comfort. About half of our clients prefer to be completely undressed, while the other half prefers to keep their undergarments on. This is completely up to you. You will undress and dress in the privacy of your massage room and will be securely covered by a blanket and a sheet during your massage session.

What is included in the session time?

A session consists of massage, time for you to dress and undress and time to communicate with the therapist to make your massage truly customized. Each time you visit an Elements Massage™ studio you will go through our service path called The Elements Way®. This is done to ensure each and every massage session you receive from us meets or exceeds your expectations.

How much should I tip?

Many clients are unsure if and/or how much they should tip their massage therapist. We recommend you think of your massage therapist as you would a waiter in a restaurant. Our studios’ therapists love what they do and your tip may reflect your appreciation for their service. We recommend tipping percentages be based on the full price of a regular massage, rather than the discounted price.

How often should I receive a massage?

For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief.

What does a massage therapist’s license or certification mean?

A license means that a massage therapist has met the requirements and paid the fee to legally practice massage in your city, county and/or state. To obtain a license, a massage therapist will usually have to complete a minimum number of training hours at an accredited or accepted school or training center and will have to undergo a full background check prior to receiving that license. Each state has specific licensing and/or certification requirements for massage therapists.

Will I be covered during the session?

You will be properly covered or draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session.

Do I get a full 60 minutes of massage for a 1-Hour session?

All of our sessions include a 5-10 minute allowance for intake/undressing/dressing time.

Session Lengths (5-10 minutes allowed for intake/discussion/dressing)

  • 1-Hour session = 50/55 minutes of hands-on time.
  • 90-Minute Session = 80/85 minutes of hands-on time.
  • 2-Hour Session = 110/115 minutes of hands-on time

What if I have to cancel?

If you have to cancel you session, simply call the studio and cancel or reschedule with 24 hours notice. If it's an emergency, concessions will be made. Late cancel or no-shows will prompt the charge of a fee. That appointment time cannot be booked and results in revenue lost to the Therapist.

Your Wellness Program Membership may be canceled (terminated) at any time and it usually takes 30 days to withdraw from the banking cycle. Membership may also be suspended for up to 3 months. Longer suspension may be considered on a case-by-case basis.


What's the difference? An explanation of franchise vs. chain.

Sandy Fritz is a respected author, a 40-year veteran Massage Therapist and also owns a Massage Green franchise. As you can imagine, she has taken on her fair share of criticism. Sandy is doing a lot of great work educating the massage profession, especially about current employment options.

The difference between the two is that the franchise is headed by the owner who is self-employed and answers to no higher authority on issues concerning the business. A chain is headed by a manager who answers to the corporation or the owner of the entire business. The manager ensures that the stores run smoothly according to the orders from the owner or corporation. The manager is not the owner of that business and has no right to make any direct decisions about the business. A massage based franchise owner is an independent small business owner NOT some big invisible corporate board making decisions from an expensive penthouse or high rise corporate headquarters. Most franchise owners are in the trenches, answering phones, folding laundry and working long hours to make ends meet. If you are going to complain, complain accurately."