Fort Apache at Charleston


1215 S Fort Apache Rd #150
Las Vegas, NV 89117

Mon - Sun 9am - 9pm
Same Day Appointments Available

The Elements Promise™

Massage FAQs

Must I be completely undressed?

You should undress to your desired level of comfort. About half of our clients prefer to be completely undressed, while the other half prefers to keep their undergarments on. This is completely up to you. You will undress and dress in the privacy of your massage room and will be securely covered by a blanket and a sheet during your massage session.

What is included in the session time?

A session consists of massage, time for you to dress and undress and time to communicate with the therapist to make your massage truly customized. Each time you visit an Elements Massage™ studio you will go through our service path called The Elements Way®. This is done to ensure each and every massage session you receive from us meets or exceeds your expectations.

How much should I tip?

Many clients are unsure if and/or how much they should tip their massage therapist. We recommend you think of your massage therapist as you would a waiter in a restaurant. Our studios’ therapists love what they do and your tip may reflect your appreciation for their service. We recommend tipping percentages be based on the full price of a regular massage, rather than the discounted price.

How often should I receive a massage?

For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief.

What does a massage therapist’s license or certification mean?

A license means that a massage therapist has met the requirements and paid the fee to legally practice massage in your city, county and/or state. To obtain a license, a massage therapist will usually have to complete a minimum number of training hours at an accredited or accepted school or training center and will have to undergo a full background check prior to receiving that license. Each state has specific licensing and/or certification requirements for massage therapists.

Will I be covered during the session?

You will be properly covered or draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session.

What is your license number?

City of Las Vegas License #M03-00200

Why do I have to give my medical history?

Getting a massage is more than just rubbing a tight muscle here and there. Therapeutic massage is a non-invasive and drug-free approach to well-being based on the body's natural ability to heal itself. Massage therapy addresses a variety of health conditions that range from stress-induced tension and sleep disorders to high blood pressure, diabetes, lower back pain, immunity suppression, spinal cord injury, autism, cancer-related fatigue, post-operative care, age-related disorders, infertility, eating disorders, smoking cessation and depression.

Due to the power of massage to heal and restore your mind and body’s health and wellness, it’s important to disclose all of your medical history to your therapist before starting a session so that he or she can customize your massage experience. Prior to getting your first massage from a new therapist and every massage going forward should include a detailed conversation between you and your therapist about current and past medical conditions.   

Current Medications

When you’re seeking a massage to relax and unwind your muscles and your mind, you may not think about the importance of letting your therapist know about prescription and over-the-counter medications that you take regularly. However, massage is such a circulatory process that can promote healing on even a cellular level that it’s important to disclose every medication or pain relievers that you may be taking. This critical information can help the therapist make sure that the bodywork he/she provides doesn’t interfere with the purpose of your medications.

Accidents and Injuries

Using massage therapy to encourage a more rapid healing process for existing injuries can be a powerful approach to rehabilitation and recovery. In these instances, therapists will want to know specifics about the pain you’re feeling and the details associated with the injuries so they can deliver the best massage experience to meet your goals. However, it’s also important to let therapists know about past injuries or accidents too so they can ensure to not aggravate the affected area.

How can I get the most out of my massage session?

Communicate your preferences with your therapist. This is your massage and we want it to be perfect.  Please let us know if there is anything we can do to make it more enjoyable for you. More pressure? Less pressure? You name it!

What is your reschedule policy?

Because your appointment time has been reserved especially for you, we ask that you provide us with a minimum of 4 hours notice to make any modifications to your appointment. Late cancels or rescheduling without 4 hours notice will result in a 'late cancel' fee of $35. No Call, No Shows will be charged for the entire session. We appreciate your cooperation and understanding of these guidelines.

Will my therapist talk to me during my massage?

We try to follow your lead. We do recommend less talking as we feel that it will enhance your overall experience and allow you to reach a deeper level of relaxation.  However, all conversation should be kept at an appropriate volume so as not to disturb other guests.

Can I leave my children in the lobby?

Due to safety and liability issues, we discourage children that are not receiving massage services in the studio.  It's not fun for them and is more often than not it is disruptive to our other guests attempting to relax (sometimes escaping their own children).

What is your policy on cell phones?

We ask that you place your cell phone on silent once you arrive in the lobby. This is for your benefit as well as a courtesy to others.  If you must leave your phone on while in the studio, please be sure that it is on vibrate to avoid disrupting other guests.

What if I'm late?

We pride ourselves on starting and ending on time. Unfortunately if you arrive late, your session will still end on time in consideration of the next guest.

One last thing....

We make every effort to keep our lobby, halls and treatment rooms quiet to avoid disruption to others. You can help us in these efforts by refraining from any conversation while in the halls. You will have an opportunity to discuss your treatment goals and any concerns with your therapist once you are inside the treatment room and the door is securely closed. We appreciate your assistance in helping us maintain a peaceful space that fosters an environment of serenity and tranquility where all your tension just melts away.