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Short Pump

The Shoppes at Westgate

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11709 W Broad St
Richmond, VA 23233

Mon - Sun 9am - 9pm
24-Hour Cancellation Policy

Our Clients Love Us!

In a nationwide survey of massage clients by, Elements Massage received the highest customer satisfaction score of any massage studio brand.  Simply the best massage, that's the Elements Way.  Therapeutic, handcrafted, and personalized.  But don't take our word for it, read what real clients at Elements Short Pump have to say:

Reviews Provided by Listen360

Sep 17, 2021 by R. M.
"Professional , friendly, and relaxing. "

Sep 15, 2021 by L. N.
"Robby was great per usual! He always asks what I want to focus on and what kind of pressure. Throughout the session he will check in to make sure the pressure is ok, sometimes different areas need more or less and he’s great at communicating that. I enjoy my sessions and conversations with Robby and I would recommend him to anyone. The women at the front desk are always great and make the checking in/out process quick and easy. "

Sep 12, 2021 by C. S.
"Madelyn does a great job with deep tissue therapy on the knots in my back. She is very friendly. I like her a lot. They are always ready and waiting for me when I come for my appointment. I don’t have to wait for them. Very friendly staff."

Sep 6, 2021 by M. H.
"The front desk staff was very friendly and professional. They were knowledgeable about your services and explained your programs without being pushy or over-selling. David gave me a wonderful massage. His technique was excellent, he applied the amount of pressure I requested, and concentrated on the areas I said needed more attention. I left feeling wonderfully relaxed. If I ever planned on being in the area again I would definitely schedule another massage with him! "

Aug 30, 2021 by M. E.
"Wonderful therapist who listened to my problem areas and addressed them accordingly. "

Aug 25, 2021 by X. M.
"Madeline was awesome! So great I booked a massage with her right away."

Aug 24, 2021 by R. B.
"Very professional. Listened to my concerns and focused on the areas that I needed most. "

Aug 22, 2021 by C. C.
"Daniel was great, I will be coming back!"

Aug 22, 2021 by J. S.
"Very professional "

Aug 18, 2021 by S. F.
"Cleanliness of facilities, friendliness of staff, ease of making appointment. "

Aug 16, 2021 by R. P.
"The therapist was very knowledgeable and put me at ease"

Aug 15, 2021 by A. B.
"Staff is friendly and accommodating"

Aug 14, 2021 by L. W.
"Front desk receptionist is friendly, welcoming, and professional. Therapists are thorough and know what they are doing! "

Aug 10, 2021 by L. C.
"I was visiting from NC and called for a last minute appointment. Mary was kind and helpful in getting me scheduled. Brandi did an amazing Job. Very clean establishment. "

Aug 8, 2021 by M. B.
"Great customer service and massage therapist listen to your needs and are great customizing massages. "

Aug 6, 2021 by G. R.
"Very clean "

Aug 6, 2021 by C. P.
"Lou was phenomenal. The technique she used for my hour massage was exactly what I needed. She was attentive to any special needs and provided the exact experience I needed. I would highly recommend her services. Additionally the check in experience was very positive and welcoming. The massage was a gift and I would highly consider participating in future massages at Elements. "

Aug 4, 2021 by C. M.
"Brandi was fantastic and helped alleviate lower back pain and release very tight muscles in my back and legs through her deep tissue massage. She is personable and professional. The environment is serene and relaxing. "

Aug 2, 2021 by J. F.
"Sky is tremendous. Miracle worker. "

Jul 28, 2021 by C. P.
"It’s all neat and clean as well as organized."

Reviews Provided by Listen360