Short Pump

The Shoppes at Westgate

Elements Massage 11709 W Broad St
Richmond, VA   23233


Mon - Sat 9am - 9pm
Sun 10am - 7pm
24-Hour Cancellation Policy

The Elements Promise™

Massage FAQs

Must I be completely undressed?

You should undress to your desired level of comfort. About half of our clients prefer to be completely undressed, while the other half prefers to keep their undergarments on. This is completely up to you. You will undress and dress in the privacy of your massage room and will be securely covered by a blanket and a sheet during your massage session.

What is included in the session time?

A session consists of massage, time for you to dress and undress and time to communicate with the therapist to make your massage truly customized. Each time you visit an Elements Massage™ studio you will go through our service path called The Elements Way®. This is done to ensure each and every massage session you receive from us meets or exceeds your expectations.

How much should I tip?

Many clients are unsure if and/or how much they should tip their massage therapist. We recommend you think of your massage therapist as you would a waiter in a restaurant. Our studios’ therapists love what they do and your tip may reflect your appreciation for their service. We recommend tipping percentages be based on the full price of a regular massage, rather than the discounted price.

How often should I receive a massage?

For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief.

What does a massage therapist’s license or certification mean?

A license means that a massage therapist has met the requirements and paid the fee to legally practice massage in your city, county and/or state. To obtain a license, a massage therapist will usually have to complete a minimum number of training hours at an accredited or accepted school or training center and will have to undergo a full background check prior to receiving that license. Each state has specific licensing and/or certification requirements for massage therapists.

Will I be covered during the session?

You will be properly covered or draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session.

Can I bring my child to the studio with me?

Children under the age of 18 who are not scheduled for a massage are not permitted to be left alone in the studio. If you want to bring a young child with you for your appointment, you will be required to have that child join you in your massage room during your session.  

We reserve the right to refuse service or end sessions early if children are disruptive.

Generally speaking, we highly discourage you from being children to the studio. 

Cancellation Policy

We require a 24-hour notice to cancel or reschedule your appointment. Please understand that your therapist's time has been reserved especially for you.

Without 24-hour notice, a $29 cancelation fee may apply.

If you are a member or package holder, you may choose to use a session on account instead of paying the cancellation fee. If you are redeeming a gift card and fail to cancel or reschedule, your gift card will be redeemed.

Please give us a call at 804.835.5115 so we may best serve your needs.

Do you perform massage on minors?

Written parental consent is required for clients under the age of 18. Additionally, we allow (but don't require) parents to sit in the therapy room while their child is receiving a massage.  As a parent, you can decide if you want your child's therapist to be off the opposite gender. Not all of our therapists perform massage on minors, so be sure to ask about that when scheduling your appointment.