"In all honesty after my visit Aug 5 with Dean when I couldn’t schedule the next visit until Sept 24 and it wasn’t for the full time that I pay for monthly, I had decided I would end my membership. The person at the desk didn’t seem to care that it was seven weeks in between appointments or that it wasn’t for the time that I pay for, nor did she care that this had happened already so frequently that Elements owed me 3 appointments, and offered nothing as a solution. I was in the process of looking for someone else when I was sent an email with new service providers on it. One of them provided the type of massage I prefer so I called to see if I could get an appointment. The person who answered the phone was someone I had spoken with multiple times when I had been there on weekends- I’m sorry I don’t know her name but she is a rock star. She connected me with Hannah and I was able to schedule an appointment Sept 5. Hannah is fabulous and I had a wonderful experience. When I checked out we chatted a bit and I told her what had been going on. She took care of everything, I have been able to schedule my next appointments through November. It’s unfortunate that not all of your employees are customer friendly, it will cost you business. "
T. W., Sep 13, 2026