In the event of inclement weather (i.e. snow) and you are unsure if we are open, please call the studio at 617-484-3400 (Belmont) or 617-467 6072 (Newton) and speak with a staff member or listen to the message. Assume we are ALWAYS OPEN unless you hear otherwise. Generally, the following guidelines will apply:
1. Our staff and client safety is our #1 concern. We ask for flexibility from you and in turn will be flexible in return:
a. If you do not feel safe traveling to the studio in the event of snow/ice, you will not be charged for a no-show.
b. If you have children and school is canceled or delayed and you cannot reschedule your session, you will not be charged for a no-show.
c. If a therapist is late or not able to come to the studio due to inclement weather, please understand!!!
2. Appointment Make-ups: If we have missed appointments due to unsafe road conditions - we will do our best to stay open later another night that week to accommodate clients. We will send out an email to that effect.
Because of the nature of the work that we do, it is important that only healthy bodies enter the studio. Increased communication in this season is necessary.
1. When you have a cold/get the flu: If you are not feeling well and have a scheduled appointment approaching, please call the studio as soon as you start feeling unwell, to give us a head's up. This way we can take a wait-list for that appointment, and fill the spot if your health situation worsens. Please call again to confirm/cancel the appointment as soon as you are certain of whether or not you will keep it. If you are sick and have given reasonable notice, you will not be charged for the appointment. If you call shortly before the appointment to say you have the flu - you will be charged for the appointment as the flu is not something that comes on instantly.
2. Last Minute Illnesses/Emergencies: If you have an accident or an emergency, you will not be charged for missing your appointment. Please focus on taking care of yourself and your family and let us know as soon as possible. If your child becomes sick and you must collect them from school/stay with them, you will not be charged for your appointment. Again, please notify us ASAP.
3. Staff Illnesses: Please be understanding! We must adhere to a strict policy of keeping our therapists home if they are unwell. In some cases, this may result in the cancelling of your appointment. We will do our very best to give you as much notice as possible and help reschedule you at a time that meets your needs.