Your therapist's time has been reserved especially for you. Therefore, we require a 24-hour notice to cancel or reschedule your appointment.
The fee for canceling or rescheduling without 24-hour notice is:
$20 for a 30-minute session
$40 for a 1 hour session
$60 for a 90-minute session
$80 for a 2 hour session
If you are a member or package holder, you may choose to use a session on account instead of the cancelation/rescheduling fee. If you are redeeming a gift card and fail to cancel or reschedule, your gift card will be redeemed. Of course, we understand medical emergencies and inclement weather are difficult to predict, and therefore we may make occasional exceptions to this policy.
PLEASE NOTE: If you are sick, please cancel and reschedule your appointment as soon as possible! If you are sick, we can't perform your massage. Massage will intensify your symptoms, making you feel worse and it puts your therapist at risk for getting sick.
Please give us a call at 425.745.2500 if you have any questions.