Northpointe Shopping Center


2902 164th Street SW, Ste D1
Lynnwood, WA 98087

Mon - Sun 9am - 9pm
Same Day Appointments Available

The Elements Promise™

Massage FAQs

Must I be completely undressed?

You should undress to your desired level of comfort. About half of our clients prefer to be completely undressed, while the other half prefers to keep their undergarments on. This is completely up to you. You will undress and dress in the privacy of your massage room and will be securely covered by a blanket and a sheet during your massage session.

What is included in the session time?

A session consists of massage, time for you to dress and undress and time to communicate with the therapist to make your massage truly customized. Each time you visit an Elements Massage™ studio you will go through our service path called The Elements Way®. This is done to ensure each and every massage session you receive from us meets or exceeds your expectations.

How much should I tip?

Many clients are unsure if and/or how much they should tip their massage therapist. We recommend you think of your massage therapist as you would a waiter in a restaurant. Our studios’ therapists love what they do and your tip may reflect your appreciation for their service. We recommend tipping percentages be based on the full price of a regular massage, rather than the discounted price.

How often should I receive a massage?

For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief.

What does a massage therapist’s license or certification mean?

A license means that a massage therapist has met the requirements and paid the fee to legally practice massage in your city, county and/or state. To obtain a license, a massage therapist will usually have to complete a minimum number of training hours at an accredited or accepted school or training center and will have to undergo a full background check prior to receiving that license. Each state has specific licensing and/or certification requirements for massage therapists.

Will I be covered during the session?

You will be properly covered or draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session.


Your therapist's time has been reserved especially for you.  Therefore, we require a 24-hour notice to cancel or reschedule your appointment.

The fee for canceling or rescheduling without 24-hour notice is:

$25 for a 30-minute session

$50 for a 1 hour session

$75 for a 90-minute session

$100 for a 2 hour session

If you are a member or package holder, you may choose to use a session on account instead of the cancelation/rescheduling fee. If you are redeeming a gift card and fail to cancel or reschedule, your gift card will be redeemed. Of course, we understand medical emergencies and inclement weather are difficult to predict, and therefore we may make occasional exceptions to this policy.

PLEASE NOTE: If you are sick, please cancel and reschedule your appointment as soon as possible! If you are sick, we can't perform your massage. Massage will intensify your symptoms, making you feel worse and it puts your therapist at risk for getting sick.

Please give us a call at 425.745.2500 if you have any questions.

I've never had a massage before. Do I have to take all my clothes off?

Your physical and emotional comfort is very important to us.  Although your therapist can do their best work for you the less clothes you have on, you may choose to undress to the level of your comfort.  Additionally, you will be draped so only the body part being worked on will be exposed.