Caswell Town Center


6846 Rochester Rd
Troy, MI 48085

Mon - Sat 9am - 9pm
Sun 9am - 8pm

The Elements Promise™

Massage FAQs

Must I be completely undressed?

You should undress to your desired level of comfort. About half of our clients prefer to be completely undressed, while the other half prefers to keep their undergarments on. This is completely up to you. You will undress and dress in the privacy of your massage room and will be securely covered by a blanket and a sheet during your massage session.

What is included in the session time?

A session consists of massage, time for you to dress and undress and time to communicate with the therapist to make your massage truly customized. Each time you visit an Elements Massage™ studio you will go through our service path called The Elements Way®. This is done to ensure each and every massage session you receive from us meets or exceeds your expectations.

How much should I tip?

Many clients are unsure if and/or how much they should tip their massage therapist. We recommend you think of your massage therapist as you would a waiter in a restaurant. Our studios’ therapists love what they do and your tip may reflect your appreciation for their service. We recommend tipping percentages be based on the full price of a regular massage, rather than the discounted price.

How often should I receive a massage?

For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief.

What does a massage therapist’s license or certification mean?

A license means that a massage therapist has met the requirements and paid the fee to legally practice massage in your city, county and/or state. To obtain a license, a massage therapist will usually have to complete a minimum number of training hours at an accredited or accepted school or training center and will have to undergo a full background check prior to receiving that license. Each state has specific licensing and/or certification requirements for massage therapists.

Will I be covered during the session?

You will be properly covered or draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session.

Booking an Appointment

You will be asked to provide a Credit Card number or Gift Certificate number to hold your appointment at the time of booking. Please have a credit card or the gift certificate number available when calling to book your appointment. If you are using a Gift Certificate to pay for you session, you must bring the Gift Certificate with you at the time of service.

Cancellation and No Show Policy

Please understand that your therapist’s time has been reserved especially for you. Without the required 24 hour notice or failing to show up for an appointment will result in a fee, as follows:

Cancellation Policy:  We require a 24 hour notice to cancel or reschedule your appointment.  A $40 fee is assessed for any appointment not canceled within 24 hours.

No Show Policy:  Any no show for a scheduled appointment will be charged a full session fee (the full price of the massage session).

If you are redeeming a gift card and fail to cancel or reschedule, your gift card will be redeemed and will no longer be valid. 

Appointments scheduled within the 24 hour window are considered confirmed and cannot be canceled or rescheduled without penalty. 

Coupons or Discounts

Coupons and Discounts (including our New Client Rate) cannot be combined with any other offers. 

Lost or Stolen Gift Cards

If using a Gift Certificate to pay for the session, clients must present the Gift Certificate at the time of service. If it is lost or stolen, the value/service of the certificate is no longer valid and cannot be redeemed. We are unable to make exceptions to this policy.


All Sales are Final. We are unable to process any returns or reimburse any payment for services or Gift Certificates purchased.