Broad Street Market


2442 Broad Avenue
Timonium, MD 21093

Mon - Sat 9am - 9pm
Sun 10am - 7pm
Same Day Appointments Available

The Elements Promise™

Massage FAQs

Must I be completely undressed?

You should undress to your desired level of comfort. About half of our clients prefer to be completely undressed, while the other half prefers to keep their undergarments on. This is completely up to you. You will undress and dress in the privacy of your massage room and will be securely covered by a blanket and a sheet during your massage session.

What is included in the session time?

A session consists of massage, time for you to dress and undress and time to communicate with the therapist to make your massage truly customized. Each time you visit an Elements Massage™ studio you will go through our service path called The Elements Way®. This is done to ensure each and every massage session you receive from us meets or exceeds your expectations.

How much should I tip?

Many clients are unsure if and/or how much they should tip their massage therapist. We recommend you think of your massage therapist as you would a waiter in a restaurant. Our studios’ therapists love what they do and your tip may reflect your appreciation for their service. We recommend tipping percentages be based on the full price of a regular massage, rather than the discounted price.

How often should I receive a massage?

For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief.

What does a massage therapist’s license or certification mean?

A license means that a massage therapist has met the requirements and paid the fee to legally practice massage in your city, county and/or state. To obtain a license, a massage therapist will usually have to complete a minimum number of training hours at an accredited or accepted school or training center and will have to undergo a full background check prior to receiving that license. Each state has specific licensing and/or certification requirements for massage therapists.

Will I be covered during the session?

You will be properly covered or draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session.

What is your policy for appointment cancellation or rescheduling?

Our professional therapists rely on their schedules being full and await your arrival for your scheduled appointment. As a courtesy, please give us at least a 24 hour notice if you need to cancel or change your appointment to avoid being charged a LATE CANCEL FEE. Fees are as follows: 

LATE CANCEL FEE  $25 for 1 hour session
LATE CANCEL FEE  $35 for 90 minute session 
LATE CANCEL FEE  $45 for 2 hour session

Appointments scheduled within the 24 hour window are considered confirmed and cannot be cancelled without penalty. You will be asked to reserve your appointment with a credit card or a gift card number; we are not able to book the appointment without one. We thank you for your understanding. 

We value our clients' time and that of our professional massage therapists. Our staff makes every effort to confirm all scheduled appointments either by phone, email or both. Clients who fail to cancel or show up for a scheduled appointment are responsible for the FULL COST OF THE MISSED SESSION.