Late Cancel and No Show Policy
Late Cancelation of services and late arrivals affect our staff as well as the experience of other clients. Since this time has been reserved specifically for you, we must charge a reasonable fee when an appointment is canceled on short notice. We require a minimum of 24 hours’ notice for cancelation of all appointments. Appointments canceled with less than 24 hours’ notice will be charged 50% of the full cost of the service. No-Shows and appointments canceled with less than 2 hours’ notice will be subject to the full cost of the service being canceled.
Please be prompt for your appointment. New guests and guests needing to update their medical forms should arrive 15 minutes early. Late arrivals will only receive the remainder of their scheduled appointment sessions. The guest is still responsible for the cost of the session as scheduled.Thanks for your understanding.
Membership Termination
Upon termination you have 60 days to use any sessions which you have purchased. Sessions not used will expire. There are NO REFUNDS.
Elite Therapist
Try an Elite Therapist, they have extra training and certification.
* Elite therapist are an additional charge.
Massage Packages
For those clients that do not like memberships, we have massage packages at discounts off of regular massage rates. Ask for Details
* Packages must be used up within a year of purchase.