I am a member and have been.
My husband and I are signed up for 90 minutes massages but our therapists usually come out about 5 minutes late and end about 5 or so minutes early.
When you have a 90 minute massage, should it be a 90 minute massage?
THe other day, my therapist came out 6 minutes late. Once I got in there, he came in after another 4 minutes. My massage did not start until 10 minutes late.
He usually ends early by 5 to 6 minutes but this day he worked until the end of my time.
feeling frustrated by being made to wait after my start time for our therapists to come out and get us for our appointments.
Punctuality is a major importance to me. I don't understand why the therapists are late for our appointments, when they are there in the building!!
I hope you can look into this.
L. R., Jan 29, 2024