Our Clients Love Us!
In a nationwide survey of massage clients by Listen360.com, Elements Massage received the highest customer satisfaction score of any massage studio brand. Simply the best massage, that's the Elements Way. Therapeutic, handcrafted, and personalized. But don't take our word for it, read what real clients at Elements East Longmeadow, MA have to say:
Jul 14, 2020 by C. M.
"Despite the COVID concerns, I chose to get a massage. Well, I’m glad I did. Your procedures were strict and thorough and made me feel comfortable. Taylor gave me one of the best massages I’ve had despite the fact that she had to wear gloves. I’m only in W. Mass for 3 months but I will be back! Great work!"
Jul 14, 2020 by N. Y.
Jul 14, 2020 by D. B.
"Professional staff, immaculate, great safeguards against Covid 19 spread. "
Jul 14, 2020 by W. K.
"Ellen, pardon me if i have misspelt her name, was very attentive to the areas where I needed more work. She did it extremely well, she actually exceeded my expectations. Kindly, thank her for me from the bottom of my heart."
Jul 14, 2020 by K. D.
"I had the best massage at Elements. Alisa was great and highly recommended. "
Jul 14, 2020 by A. K.
"I felt very comfortable with the cleanliness practices and attention to detail. It was great to be able to return and enjoy a massage again!"
Jul 13, 2020 by A. R.
"Daymen was excellent. he was competent and professional."
Jul 13, 2020 by K. M.
"My massages at Elements are always great, and I recommend you guys to everyone. However, my most recent massage was not the best that I've ever had. I was in a new room that had a brand new bed that was not level and wobbled back and forth every time my therapist changed positions. He tried to fix it by putting tip envelopes under it, but that didn't work, and the wobbling did take away from me actually enjoying my massage. I felt like I was on a boat. Additionally, I appreciate all of the steps and precautions you've taken in order to comply with regulations, however I think there needs to be a better solution for the face cradle than a pillow case. Maybe it's because I'm small and have a small face that already doesn't fit in it that great, but it felt suffocating and uncomfortable, to the point where I had to pause my massage for a moment. My membership is a serious expense for me, and it's not something I can always afford, but I know it's essential for my body and we'll being. That being said, I may a fee every month for an hour massage, not a 45 or 50 minute massage. Again, I know part of this is trying to comply with regulations, but it's hard to justify when I don't totally get what I pay for.
I appreciate all that you guys have been doing, and everyone I've seen has been great, but I feel like I'd be doing a disservice to the business to not share my less than desirable experience this time, especially because I know it's not normal. "
Jul 12, 2020 by F. K.
"Gives me the massage that I need.
But the mask gave me a huge headache that lasted through to the next day. "
Jul 12, 2020 by B. N.
"I was so happy to be able to have a massage again after months of being home due to the pandemic. The professional process of caution & cleanliness left me feeling comfortable & at ease. Thank you to everyone."
Jul 12, 2020 by A. G.
"This studio has always been professionally run, from front to back.
I have always been accommodated and have always enjoyed the experience."
Jul 11, 2020 by P. T.
"Great safety protocol"
Jul 11, 2020 by K. G.
"Excellent massage! Staff was very careful following CDC guidelines. I felt very comfortable and safe."
Jul 11, 2020 by A. B.
"The massages are always customized to my needs and address trouble spots while promoting whole body relaxation."
Jul 11, 2020 by L. W.
"Great massages / professional- respectful
Friendly/ efficient "
Jul 10, 2020 by E. N.
"amazing! i plan on making this a monthly need! Membership services here i come!"
Jul 9, 2020 by C. F.
"I am so happy that you have reopened. I enjoyed my first massage with Mark W. since February and it felt wonderful. I would recommend Elements to anyone who needs a great relaxation experience!"
Jul 9, 2020 by J. K.
"Very easy to make an appointment. Professional staff. On a more personal note, I came in on short notice this past week for a massage with Charles because I was having muscle spasms in my back. Charles quickly went to work, found the problem area, and alleviated the problem. I have been receiving massages at Elements for a number of years now. I do not have a particular therapist and have always been pleased with my massage. Thank you."
Jul 8, 2020 by E. H.
"I was dealing with some terrible headaches and I have real trouble with my neck so reluctantly during Covid I called for a massage . I was scheduled right away with the time I wanted with Ellen.
The new procedures put in place ( I have been to the East Longmeadow location previously) were perfect. The atmosphere was still relaxing and I felt the proper precautions were in place for all of us.
Ellen was very welcoming and knowledgeable about my neck anatomy. She worked the entire hour on my neck and when I left I had relief that I had not had in over a week!
I did make a point of calling and speaking to a manager the following day to be sure they both knew how much of an impact it made for me.
*Please share this on social media if you wish!!"
Jul 8, 2020 by K. G.
"Great service !! "