"Your facility is beautiful. Very relaxing. Your service quality depends very much on who you get.
My favorite provider is Nikki. Second is Mr. Kelly. I recently seem to have experienced a mix-up. I didn't want to wait a week or two for either of them to be available, and I thought I booked with "Joy". I was surprised when Joy was a man (no big deal, just not a common name for a man) and had a massage. It was mediocre at best.
I did ask for firm pressure - which I got. But the pressure was mostly elbows. Which, as you can imagine, isn't as enjoyable as thumbs or even the heels of hands.
That said, I booked another massage yesterday. Two people were available for the time slot when I booked it. Joy and Albert. I picked Albert because I didn't want to get "Joy" again. So I am not sure whether the providers were switched on me, or if this was an error on my part. I even asked at the desk afterward, and the desk person said I had Albert last time, too. In any event, I was disappointed. It was much the same except...
This time it was a 90-minute full body! It started four minutes late and ended six minutes early (3:04 / 4:24). And after I flipped over onto my back, he didn't massage my arms.
The entire massage was clunky - he kept moving his chair - and when he would move, it would hit the bottom of the massage table - jarring - that sort of thing. Just not the standard I am sure you would like to uphold. And the end ... LOL - both times.... he turned up the lights and said, "That's it for today" - and walked out. Maybe I sound like a jerk (I like to think I am not), but it was so abrupt that it actually startled me. Anyway - thought you might like to know. Sincerely, Heather Adler"
H. A., Oct 6, 2026