You should undress to your desired level of comfort. About half of our clients prefer to be completely undressed, while the other half prefers to keep their undergarments on. This is completely up to you. You will undress and dress in the privacy of your massage room and will be securely covered by a blanket and a sheet during your massage session.
What is included in the session time?
A session consists of massage, time for you to dress and undress and time to communicate with the therapist to make your massage truly customized. Each time you visit an Elements Massage™ studio you will go through our service path called The Elements Way®. This is done to ensure each and every massage session you receive from us meets or exceeds your expectations.
How much should I tip?
Many clients are unsure if and/or how much they should tip their massage therapist. We recommend you think of your massage therapist as you would a waiter in a restaurant. Our studios’ therapists love what they do and your tip may reflect your appreciation for their service. We recommend tipping percentages be based on the full price of a regular massage, rather than the discounted price.
How often should I receive a massage?
For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief.
What does a massage therapist’s license or certification mean?
A license means that a massage therapist has met the requirements and paid the fee to legally practice massage in your city, county and/or state. To obtain a license, a massage therapist will usually have to complete a minimum number of training hours at an accredited or accepted school or training center and will have to undergo a full background check prior to receiving that license. Each state has specific licensing and/or certification requirements for massage therapists.
Will I be covered during the session?
You will be properly covered or draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session.
How can I use my Spafinder Gift Card?
Elements accepts both Spafinder Gift Cards and Spaweek Gift Cards for most of our specials/promos/first time client prices. There are some restrictions for utilizing these cards for the Wellness Program or benefits occasionally offered for our Wellness Program members. SPAFINDER/SPAWEEK GIFT CARDS ARE ACCEPTED FOR SERVICES ONLY; THEY CANNOT BE USED FOR GRATUITIES. Please contact us for any questions
How much "Hands on Time" is included with my session?
"Hands on time" for offered sessions is as follows:
one hour session: approximately 50 minutes hands on
90-min session: approximately 80 minutes hands on
two hour session: approximately 110 minutes hands on
What is your cancellation policy?
We have a one-day appointment cancellation policy. Please understand that your therapist has reserved time especially for you. If you need to cancel your appointment, please make every attempt to contact us the day before. For cancellations with less than a 24-hour notice, the following fees will apply:
One hour session: $45
90 minute session: $65
Two hour session: $75
If you are a member, you may also choose to use a banked session on account in lieu of the cancellation fee. If a gift card was to be redeemed for the appointment, the gift card will be used as payment. Please call us at 941.366.1168 for any questions.