You should undress to your desired level of comfort. About half of our clients prefer to be completely undressed, while the other half prefers to keep their undergarments on. This is completely up to you. You will undress and dress in the privacy of your massage room and will be securely covered by a blanket and a sheet during your massage session.
What is included in the session time?
A session consists of massage, time for you to dress and undress and time to communicate with the therapist to make your massage truly customized. Each time you visit an Elements Massage™ studio you will go through our service path called The Elements Way®. This is done to ensure each and every massage session you receive from us meets or exceeds your expectations.
How much should I tip?
Many clients are unsure if and/or how much they should tip their massage therapist. We recommend you think of your massage therapist as you would a waiter in a restaurant. Our studios’ therapists love what they do and your tip may reflect your appreciation for their service. We recommend tipping percentages be based on the full price of a regular massage, rather than the discounted price.
How often should I receive a massage?
For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief.
What does a massage therapist’s license or certification mean?
A license means that a massage therapist has met the requirements and paid the fee to legally practice massage in your city, county and/or state. To obtain a license, a massage therapist will usually have to complete a minimum number of training hours at an accredited or accepted school or training center and will have to undergo a full background check prior to receiving that license. Each state has specific licensing and/or certification requirements for massage therapists.
Will I be covered during the session?
You will be properly covered or draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session.
What is your cancellation policy?
Elements Massage Sunnyvale has a 24-hour cancelation policy, or you may be charged a $45 late cancelation fee. If we are able to rebook the appointment with another client, we will not charge you, so it's always better to give us a call ahead of time than simply not show up.
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Imagine a place dedicated to helping you be the very best version of you. That’s exactly the kind of treatment that awaits you as a member of the Elements Wellness Program™. Where everything is done just for you, by hand, exactly the way you imagined.