"my experience during my facial was awesome. However, I got lost getting to the location, the receptionist was not helpful in directing me to the location. I arrived late to my appointment.
The receptionist was very nice. The door opened, a lady greeted me with Carol, showed me to the room, advised me to remove my upper clothing. Left the room, returned and started the facial.
This facial specialist never introduced herself. I asked her if my facial was going to be 90 minutes which I paid for, she said, I can try to get everything in, but since you were late I am not sure.
The facialist lady was very serious, explained some of the products & procedure she was doing.
She did a good job, my skin felt amazing. I purchased almost $400.00 worth of products. I also, purchased three 90-minute massages for future gifts for friends and family.
I will recommend Elements massage to my friends and neighbors. Suggestion for the facialist, please do better, and be more friendly not so serious and robotic. In addition, during my intake form I checked other services, but none of that was discussed with me from the facialist. I do have another facial and massage scheduled for Aug. 23, 2026, I am hoping for a better experience with the specialist.
The receptionist was friendly and helpful while i was purchasing all of the products and spa gifts.
Thank you,
Carol "
C. R., Jul 13, 2026