Park Meadows West

Willow Creek Shopping Center


8200 S Quebec St
Suite A6
Centennial, CO 80112

Mon - Sat 9am - 9pm
Sun 10am - 7pm

The Elements Promise™

Massage FAQs

Must I be completely undressed?

You should undress to your desired level of comfort. About half of our clients prefer to be completely undressed, while the other half prefers to keep their undergarments on. This is completely up to you. You will undress and dress in the privacy of your massage room and will be securely covered by a blanket and a sheet during your massage session.

What is included in the session time?

A session consists of massage, time for you to dress and undress and time to communicate with the therapist to make your massage truly customized. Each time you visit an Elements Massage™ studio you will go through our service path called The Elements Way®. This is done to ensure each and every massage session you receive from us meets or exceeds your expectations.

How much should I tip?

Many clients are unsure if and/or how much they should tip their massage therapist. We recommend you think of your massage therapist as you would a waiter in a restaurant. Our studios’ therapists love what they do and your tip may reflect your appreciation for their service. We recommend tipping percentages be based on the full price of a regular massage, rather than the discounted price.

How often should I receive a massage?

For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief.

What does a massage therapist’s license or certification mean?

A license means that a massage therapist has met the requirements and paid the fee to legally practice massage in your city, county and/or state. To obtain a license, a massage therapist will usually have to complete a minimum number of training hours at an accredited or accepted school or training center and will have to undergo a full background check prior to receiving that license. Each state has specific licensing and/or certification requirements for massage therapists.

Will I be covered during the session?

You will be properly covered or draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session.

Should I tell my therapist if I don't like something he/she is doing?

Absolutely!  All of our therapists want you to have the massage that you came in for, and they can only do that through communication with you.  If the pressure is too firm or to light, speak up! The warmth of the table, lights and music volume are also adjustable. 

Can I leave my underwear on or do I have to get completely undressed?

We estimate about half of our clients leave their underwear on and half get completely undressed. This is solely up to you and what you are comfortable with.  

Can I use my membership sessions at other Elements?

Definitely! You may use your membership sessions at any Elements Massage in the nation even if your account is on suspension. 

Does is cost to sign up for the membership?

No way! Not only is our Wellness Program free to join but there are absolutely no hidden fees. You pay once a month for a massage at a discounted rate and you can come in anytime because the massages will roll over to the next month if you don't use them. We understand life gets busy, if you ever get too many massages accumulated, you can put your membership on hold for three months so that you can catch up. We believe nothing about massage should be stressful. 

How many massages do your therapists do in a day?

Most of our massage therapists give 4 to 6 massages in a day. It is very important to us that our massage therapists are not overbooked. We make sure each therapist has a break in their schedule if they need one. 

What if I need to cancel my membership?

It's easy to terminate. All we need is a signed termination form and 30 days notice. You don't even need to come into the studio to get this form because we will gladly email it to you. Once you terminate, you will have 90 days to use up any remaining massages on your account.