We are proud to announce that earlier this year Elements Massage, one of the fastest-growing therapeutic massage franchises in the nation, ranked No. 1 in Newsweek’s “2019 America’s Best Customer Service” list. This is a testament to the Elements Massage approach to nurturing our relationship with our customers called The Elements Way.
What is The Elements Way?
The Elements Way is our philosophy that concentrates on giving our clients the best and most personalized massage sessions possible each and every time they set foot in our studio.
We take the time to listen to our customers, match them with the right massage therapist, figure out the best way to combine our skills and talents to deliver a truly therapeutic and customized experience.
Once a massage begins, we believe in open communication that ensures that the pressure delivered is comfortable and working throughout the entirety of a session. This enables our studio therapists to channel the healing and restorative powers of massage to promote overall health and wellness.
The Newsweek list examined ways in which companies nurture their relationships with consumers across 141 retail categories. Elements Massage, which nabbed the top spot, provided over 2 million massages last year. We boast a Net Promoter Score of over 80 percent for our studio, indicating the high-quality and personalized experience we are known for.
To give our customer service a try, visit our studio to book a session and find out for yourself how we deliver unparalleled attention and care.