Mockingbird Commons


6333 E Mockingbird Lane
Dallas, TX 75214

Mon - Sat 9am - 9pm
Sun 10am - 7pm

The Elements Promise™

Massage FAQs

Must I be completely undressed?

You should undress to your desired level of comfort. About half of our clients prefer to be completely undressed, while the other half prefers to keep their undergarments on. This is completely up to you. You will undress and dress in the privacy of your massage room and will be securely covered by a blanket and a sheet during your massage session.

What is included in the session time?

A session consists of massage, time for you to dress and undress and time to communicate with the therapist to make your massage truly customized. Each time you visit an Elements Massage™ studio you will go through our service path called The Elements Way®. This is done to ensure each and every massage session you receive from us meets or exceeds your expectations.

How much should I tip?

Many clients are unsure if and/or how much they should tip their massage therapist. We recommend you think of your massage therapist as you would a waiter in a restaurant. Our studios’ therapists love what they do and your tip may reflect your appreciation for their service. We recommend tipping percentages be based on the full price of a regular massage, rather than the discounted price.

How often should I receive a massage?

For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief.

What does a massage therapist’s license or certification mean?

A license means that a massage therapist has met the requirements and paid the fee to legally practice massage in your city, county and/or state. To obtain a license, a massage therapist will usually have to complete a minimum number of training hours at an accredited or accepted school or training center and will have to undergo a full background check prior to receiving that license. Each state has specific licensing and/or certification requirements for massage therapists.

Will I be covered during the session?

You will be properly covered or draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session.

What if I need to reschedule or cancel?

Your therapist's time has been reserved especially for you. We kindly ask that you notify us with at least a 24-hour notice before your scheduled appointment time should you need to reschedule or cancel. If you must reschedule or cancel within the 24-hour period, you will incur a late cancel fee that is proportional to your session length (1 hour/90 minute/2 hour). In the event we do not hear from you and you do not make your appointment, you will be charged the full session fee.

What about children?

Children may not at any time be left unattended and unsupervised in our lobby and are not allowed to accompany you in our massage rooms. Infants and toddlers are not allowed at any time inside our studio as a courtesy and for the comfort of our clients and staff. This is supposed to be time just for you!

Booking an appointment

You will be asked to provide a credit card number to confirm and hold your appointment. Appointments will not be booked without a valid credit card on file. Please have your credit card available when calling to book your appointment. If you will be using a gift card or using another promotion, please have the gift card number or promotional voucher number available to provide our staff at time of booking. You must bring the actual gift card or proof of purchase of all other types of promotions with you to present to our staff at check in.

Clients of Minor Age

For all clients age 15 and under, a parent or guardian will be required to complete and sign our minor consent form before the minor will be allowed to receive massage. We require a parent or guardian to be present and remain in the massage room with the minor during the entire session.

For all clients age 16 and 17, a parent or guardian will be required to complete and sign our minor consent form before the minor will be allowed to receive massage. We require a parent or guardian to remain at our studio in the lobby during the entire session.

We will match all of our clients of minor age with the same-sex therapist.

Lost or Stolen Gift Cards

If using a gift card to pay for your session, you must present the actual gift card at the time of service. If it is lost or stolen, the value/service of the card is no longer valid and cannot be redeemed. We are unable to make exceptions to this policy.

Coupons or Discounts

Coupons or discounts cannot be combined with any other offers.