3804 Fishinger Blvd
Hilliard, OH 43026

Mon - Sat 9am - 9pm
Sun 9am - 7pm

The Elements Promise™

Massage FAQs

Must I be completely undressed?

You should undress to your desired level of comfort. About half of our clients prefer to be completely undressed, while the other half prefers to keep their undergarments on. This is completely up to you. You will undress and dress in the privacy of your massage room and will be securely covered by a blanket and a sheet during your massage session.

What is included in the session time?

A session consists of massage, time for you to dress and undress and time to communicate with the therapist to make your massage truly customized. Each time you visit an Elements Massage™ studio you will go through our service path called The Elements Way®. This is done to ensure each and every massage session you receive from us meets or exceeds your expectations.

How much should I tip?

Many clients are unsure if and/or how much they should tip their massage therapist. We recommend you think of your massage therapist as you would a waiter in a restaurant. Our studios’ therapists love what they do and your tip may reflect your appreciation for their service. We recommend tipping percentages be based on the full price of a regular massage, rather than the discounted price.

How often should I receive a massage?

For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief.

What does a massage therapist’s license or certification mean?

A license means that a massage therapist has met the requirements and paid the fee to legally practice massage in your city, county and/or state. To obtain a license, a massage therapist will usually have to complete a minimum number of training hours at an accredited or accepted school or training center and will have to undergo a full background check prior to receiving that license. Each state has specific licensing and/or certification requirements for massage therapists.

Will I be covered during the session?

You will be properly covered or draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session.

What is your policy on minors getting massage?

Massage is great for all ages so we welcome minors!  A parent/legal guardian must be present in the massage room for anyone under 18 years of age.  The parent must sign a minor consent form and help provide pertinent medical history as needed. 

What is your cancellation policy?

We have a 24 hour cancellation or reschedule policy.  Because we must reserve the therapist's time for your session, we ask that if you need to cancel or reschedule your session, you call us at least 24 hours in advance of the session time.    If you cancel with less than 24 hours notice, you may be subject to a $35 fee.

Are there any medical conditions that would make massage inadvisable?

Yes. It is very important that you inform your massage therapist of any health problems or medications you are taking.  If you are under a doctor's care for a condition, it is strongly advised that your receive a written recommendation for massage prior to any session, including for prenatal massage and for oncology patients (forms for this are available to download or in our studio).   Please let the person scheduling your session know if you are pregnant or an oncology patient when you call.

Will the therapist be present when I undress?

The massage therapist will leave the room while you undress, relax onto the table and cover yourself with a clean sheet and blanket.  The therapist will knock before re-entering.