Call Us

Blog

« Back

Top Notch Customer Service

Elements Massage Highlands Ranch Oct 1, 2014

What does top notch customer service mean in this day and age? With the Do-It-Yourself culture gaining speed in the service industry, the reliance upon the customer to do the work is becoming more and more commonplace. Not at Elements Massage Highlands Ranch though! Call us old fashioned but in our studio we take a traditional face-to-face approach when it comes to customer service. Here’s a bit more about our value system:

Our customer service philosophy revolves around our customers. Our number one priority is your satisfaction and that is why at our Elements studio, we strive to take care of your unique set of wants and needs. To deliver a truly therapeutic massage experience to each individual coming through our doors, we rely on a few key tenets:
 

  • We hire and maintain a professional and knowledgeable staff of skilled massage therapists who pride themselves on their talents and ongoing education to keep them abreast of cutting edge developments in the massage industry.
  • Our front desk is educated on massage.  They get frequent massage so that when you are looking for a recommendation they can provide a personal reference.  We focus exclusively on massage so we have a lot of massage discussion on what we can be doing to provide the best massage experience.
  • We truly believe in the relaxing, rejuvenating, and reinvigorating power of massage to heal and help maintain a mind/body connection and promote your physical and mental wellbeing.
  • A key component of any massage is open dialog and communication between our customers and our expert massage therapists. In order to address your individual set of aches, pains, and needs, communication is integral to satisfaction.
  • Finding the right pressure is paramount to any successful massage. At Elements, we incorporate a level system to help measure pressure and aid you in articulating the right pressure for your comfort level!
  • We strive to outperform our competitors in the industry and we do this by offering a satisfaction guarantee. This means that for every single customer that walks through our doors, we guarantee their satisfaction with our services. Or else, their next massage is on us.

With a passion and dedication to quality, Elements Massage Highlands Ranch is committed to our clients needs with a willingness to go the distance to ensure a positive experience. Want to hear what our recent clients think? Check out our customer testimonials! 

Share your thoughts, leave a comment!

Comments (0)

Our Studio Location

Elements MassageHighlands Ranch
4004 Red Cedar Dr
Highlands Ranch, CO   80126
p. (303) 683-8545

Mon - Sun   9am - 9pm
24-HOUR CANCELLATION POLICY

We honor gift cards / certificates from the following partners:
SpaFinder Gift Cards Spa Week Gift Cards
Client Reviews