The Marketplace at Avon


35638 Detroit Rd
Avon, OH 44011

Mon - Sat 9am - 9pm
Sun 10am - 7pm

The Elements Promise™

Massage FAQs

Must I be completely undressed?

You should undress to your desired level of comfort. About half of our clients prefer to be completely undressed, while the other half prefers to keep their undergarments on. This is completely up to you. You will undress and dress in the privacy of your massage room and will be securely covered by a blanket and a sheet during your massage session.

What is included in the session time?

A session consists of massage, time for you to dress and undress and time to communicate with the therapist to make your massage truly customized. Each time you visit an Elements Massage™ studio you will go through our service path called The Elements Way®. This is done to ensure each and every massage session you receive from us meets or exceeds your expectations.

How much should I tip?

Many clients are unsure if and/or how much they should tip their massage therapist. We recommend you think of your massage therapist as you would a waiter in a restaurant. Our studios’ therapists love what they do and your tip may reflect your appreciation for their service. We recommend tipping percentages be based on the full price of a regular massage, rather than the discounted price.

How often should I receive a massage?

For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief.

What does a massage therapist’s license or certification mean?

A license means that a massage therapist has met the requirements and paid the fee to legally practice massage in your city, county and/or state. To obtain a license, a massage therapist will usually have to complete a minimum number of training hours at an accredited or accepted school or training center and will have to undergo a full background check prior to receiving that license. Each state has specific licensing and/or certification requirements for massage therapists.

Will I be covered during the session?

You will be properly covered or draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session.

Can I bring my kids?

For your child's safety, your own relaxation and for the benefit of all other clients and service providers, we ask that children not come along unless they are receiving treatments themselves. If a child under the age of 16 must be brought to the studio, a parent or guardian must be present with them at all times. We hope you understand that we cannot assure their safety in our professional environment. We also do not want to compromise the relaxation of our guests.  Your understanding is greatly appreciated. 

What is the cancellation policy?

24 Hour Cancellation Policy:

As a courtesy to the therapists who rely on their schedules being full and are waiting for your arrival, when you have an appointment please give us at least a 24 hour notice if you need to cancel or change your appointment to avoid being charged a late cancel fee of $35 for 1 hour sessions, $50 for 90 minute sessions or $70 for 2 hour sessions. Appointments scheduled within the 24 hour window are considered confirmed and cannot be cancelled without penalty. You will be asked to reserve your appointment with a credit card or a gift card number; we are not able to book the appointment without one. We thank you for your understanding.