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The Elements Promise™

Massage Therapy

Massage FAQs

Must I be completely undressed?

You should undress to your desired level of comfort. About half of our clients prefer to be completely undressed, while the other half prefers to keep their undergarments on. This is completely up to you. You will undress and dress in the privacy of your massage room and will be securely covered by a blanket and a sheet during your massage session.

What is included in the session time?

A session consists of massage, time for you to dress and undress and time to communicate with the therapist to make your massage truly customized. Each time you visit an Elements Massage™ studio you will go through our service path called The Elements Way®. This is done to ensure each and every massage session you receive from us meets or exceeds your expectations.

How much should I tip?

Many clients are unsure if and/or how much they should tip their massage therapist. We recommend you think of your massage therapist as you would a waiter in a restaurant. Our studios’ therapists love what they do and your tip may reflect your appreciation for their service. We recommend tipping percentages be based on the full price of a regular massage, rather than the discounted price.

How often should I receive a massage?

For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief.

What does a massage therapist’s license or certification mean?

A license means that a massage therapist has met the requirements and paid the fee to legally practice massage in your city, county and/or state. To obtain a license, a massage therapist will usually have to complete a minimum number of training hours at an accredited or accepted school or training center and will have to undergo a full background check prior to receiving that license. Each state has specific licensing and/or certification requirements for massage therapists.

Will I be covered during the session?

You will be properly covered or draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session.

Our Studio Location

Elements MassageWest Plano
Preston Park Shopping Center
1921 Preston Rd
Suite 2012
Plano, TX   75093
p. (972) 248-3001

Mon - Sat   9am - 9pm
Sun   10am - 7pm
westplano@elementsmassage.com

License #ME2362

3-HOUR CANCELLATION
As a courtesy to our therapists who rely on their schedules being full, please, if you need to change or cancel your appointment, give us a 3-hour notice to avoid being charged for your session. For appointments that are less than 3 hours before we open then notice
must be given the day before.

SESSION LENGTHS
Session lengths include time for consultation, dressing and massage. The hands-on time for massage is scheduled to be 50/60/80/110 minutes for 60/70/90/120 minute sessions. We do our best to ensure all clients receive their full hands-on time.

SENIOR MASSAGE THERAPIST
There is a $10 premium for each session with one of our Senior Massage Therapists. The Senior Massage Therapists are listed in the "Meet Our Therapists" page of our website. Using Elements retention and request parameters along with tenure, these therapists have consistently met and exceeded expectations of their clients.

We honor gift cards / certificates from the following partners:
SpaFinder Gift Cards Spa Week Gift Cards
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