39 E 4th Ave
San Mateo, CA 94401

Mon - Sat 9am - 9pm
Sun 10am - 8pm
Same Day Appointments Available

The Elements Promise™

Massage FAQs

Must I be completely undressed?

You should undress to your desired level of comfort. About half of our clients prefer to be completely undressed, while the other half prefers to keep their undergarments on. This is completely up to you. You will undress and dress in the privacy of your massage room and will be securely covered by a blanket and a sheet during your massage session.

What is included in the session time?

A session consists of massage, time for you to dress and undress and time to communicate with the therapist to make your massage truly customized. Each time you visit an Elements Massage™ studio you will go through our service path called The Elements Way®. This is done to ensure each and every massage session you receive from us meets or exceeds your expectations.

How much should I tip?

Many clients are unsure if and/or how much they should tip their massage therapist. We recommend you think of your massage therapist as you would a waiter in a restaurant. Our studios’ therapists love what they do and your tip may reflect your appreciation for their service. We recommend tipping percentages be based on the full price of a regular massage, rather than the discounted price.

How often should I receive a massage?

For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief.

What does a massage therapist’s license or certification mean?

A license means that a massage therapist has met the requirements and paid the fee to legally practice massage in your city, county and/or state. To obtain a license, a massage therapist will usually have to complete a minimum number of training hours at an accredited or accepted school or training center and will have to undergo a full background check prior to receiving that license. Each state has specific licensing and/or certification requirements for massage therapists.

Will I be covered during the session?

You will be properly covered or draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session.

Can I buy gift cards online?

Yes!  Click here to visit our Online Store and purchase massage gift cards and packages. Note: sales and special pricing are not available online.  Please stop by the studio, or call us at 650.558.8775.

What if I need to cancel or reschedule my appointment?

Your appointment time is reserved especially for you and your massage therapist, so if you need to reschedule or cancel your appointment for any reason, please notify us at least 24 hours in advance.  If you change or cancel within 24 hours of your appointment start time and we are unable to rebook your time slot for another client, you will be charged a fee of $35 per 30-minute increment of time booked.  We recognize that emergencies do occur and will work with you to reschedule for a more convenient time.

When should I NOT receive massage? What are the contraindications?

The following conditions are contraindicated for massage.  If you experience any of these 1-2 days prior to your massage appointment, please call us as soon as possible to reschedule:

  • fever
  • contagious illness, including cold or flu, even if mild
  • under the influence of drugs or alcohol, including prescription pain medication
  • recent surgery or acute injury (doctor's signed consent required)
  • neuritis or any condition that impairs perception of pressure
  • skin disease
  • pregnancy in first trimester

We may require your doctor's signed consent to provide massage if you have certain medical conditions including but not limited to:

  • high-risk pregnancy
  • diabetes
  • cancer
  • epilepsy
  • cardiovascular or heart-related problems

Will a massage alleviate my pain/soreness?

The answer depends on various factors, including your overall health and the nature of your pain, for example whether it is chronic or not.

Although a single massage session provides stress relief and relaxation to most people, it may not fully alleviate pain or soreness, especially if chronic.  Similar to athletic training, the benefits of massage are sustained and cumulative over time with repeated "workouts", or massage therapy sessions.