Saugus

Walnut Place Shopping Center

Elements Massage 190 Broadway
Saugus, MA   01906

Careers

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Careers at Elements Massage™

Sales Client Service Specialist Full and Part Time

RESPONSIBILITIES

The front desk associate at our Elements Massage is a sales/customer service position with additional responsibilities that revolve around providing excellent services to each and every member and guest.

Must feel confident in working with customers to make Wellness Program sales

Greeting members and guests upon arrival.

Setting and checking members and guests in and out for appointments

Answering phone calls.

Keeping management apprised of member concerns and following manager’s policies, procedures and direction.

Role playing to help build confidence to grow customer base.

Working as a team with the Licensed Massage Therapists

Other responsibilities include:

Staying up to date on all promotions.

Re-engaging previous customers

Recognizing and supporting team goals

Create and maintain open lines of communication with all team members.

Assist in the cleanliness of the location (lobby and common areas).

Benefits and Compensation:

Base rate of @ $11-12/hour plus commission

Graduated commission structure based on monthly sales

Free and Reduced rate for services

Aflac Insurance

REQUIREMENTS:

Qualified candidates will:

Have a high school diploma or equivalent (GED)

Have a minimum of one year previous experience in direct sales

Have strong computer and phone skills

Be reliable, friendly, outgoing, team player

Possess basic math and cash/money handling experience

Have previous customer service experience (preferred)

Have ability to prioritize and perform multiple tasks

Work well with others in a fun and fast-paced environment

Possess general knowledge of massage services and modalities

Have effective communication skills

Maintain client confidentiality

Ability to follow Elements Service Path

Hours of operation 9:00 am – 9:00 pm Monday - Sunday

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