Sanford

Marketplace at Seminole Towne Center

BOOK A MASSAGE

Elements Massage 1821 WP Ball Blvd
Sanford, FL   32771


Mon - Sat 9am - 9pm
Sun 10am - 7pm
Same Day Appointments Available

Careers

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Careers at Elements Massage™

Sales Client Services Specialist

SALES MANAGEMENT AND CONVERSION

- Selling our wellness program to prospective members and achieving appropriate client conversion.

- Answering phones professionally and converting those calls into appointments.

- Demonstrating complete knowledge of our studio’s service path.

- Upselling and cross-selling to maximize client retention and wellbeing.

- Understanding competitive landscape to ensure maximum client satisfaction and value

CLIENT RELATIONSHIP MANAGEMENT

- Matching clients and therapist correctly based on our level system and client problem areas.

- Mastering MINDBODY software through accurate scheduling and completing the retail sales process.

- New, waitlist, inactive, and autopay default client follow-up.

- Communicating with clients to determine areas of improvement within the service path and complete client satisfaction.

- Complying with all HIPAA rules and regulations as well as state privacy laws.

- Addressing emergency scheduling issues quickly and professionally.

- Addressing client requests and disputes professionally and efficiently.

- Keeping client retention high and attrition low.

- Listen 360 check-in and client follow-up

COMMUNICATION MANAGEMENT

- Providing timely and appropriate intercommunication with studio management and peers.

- Providing helpful responses to requests from clients and involve management as needed.

- Keeping track of KPI’s as necessary.

- Social Media enhancements and event planning

- Actively participating and executing staff meetings.

- Ensuring SOAP notes are entered by Massage therapists.

FACILTIES MANAGEMENT

- Creating a calm environment through flexibility.

- Ensuring massage rooms, restrooms, and client areas are ready for business.

- Administrative tasks – coping, filing, printing, and petty cash.

- Supply orders and replenishments.

- Vendor relationship management.

- Technology troubleshooting.

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