The Elements Way: Our Philosophy on Customer Service
Elements Massage Hampden & I25 Oct 1, 2014
There’s no doubt about it, in recent years, service culture has been trending towards the Do-It-Yourself mentality. From checking yourself out at the grocery store to watching YouTube tutorials to learn how to complete a project, real customer service is starting to disappear.
At Elements Massage Hampden & I25, however, we still believe in providing a hands on customer service experience. The foundation of our philosophy come from passion and dedication to the art of massage and in helping our customers relax, rejuvenate, and reinvigorate their minds and bodies.
That’s why we subscribe to The Elements Way. Simply put, this value system is integral to our studio’s operation and mission: To deliver a truly therapeutic experience to each and every one of our customers by providing a massage tailored to their specific wants and needs.
Our process starts with our front desk who themselves are professional massage consumers and have personal reference points from massages they have had with our therapists. They will get enough information to make sure we are matching you with the right therapist in our team to address your needs. They are choosing from a diverse team of therapists that specialize in many different types of massage techniques.
Our highly skilled therapist team will start the massage session by asking a few more details about what you are hoping to achieve from the massage session and then will hand craft an experience to meet your needs. Our team is looking beyond feeling great in that single massage session, the team is looking at your overall wellness plan and how we can make you feel better every day, not just the time you're in the studio.
At Elements Hampden & I25 studio we pride ourselves on several items that set us apart from our competition:
-We have a unique level system to help our clients identify the right type of pressure for their bodies. This can aid in the delivery of a superior massage and increased benefits!
-We believe in communication and active listening. The ability for any client to privately discuss their wants and needs so our therapists can respond by providing a more specific treatment to help alleviate aches and pains.
-Our professional staff is highly skilled in the art of massage as we thoroughly vet each member of our Elements team. Learn more about our massage therapists and find out who is the best match for you.
-Last but not least, we offer a 100% satisfaction guarantee to our clients. We are so confident in our abilities and know you will be too but if for any reason you are unhappy, your next massage is on us. This offer is unmatched in our industry.
At Elements, we believe in the power of massage and would love to help serve your needs. Let us show you our superior customer service and empower you to relax, release, and receive the best message you’ve ever had!