Bon Air Center


200 Bon Air Center
Greenbrae, CA 94904

Mon - Sat 9am - 9pm
Sun 10am - 7pm

The Elements Promise™

Massage FAQs

Must I be completely undressed?

You should undress to your desired level of comfort. About half of our clients prefer to be completely undressed, while the other half prefers to keep their undergarments on. This is completely up to you. You will undress and dress in the privacy of your massage room and will be securely covered by a blanket and a sheet during your massage session.

What is included in the session time?

A session consists of massage, time for you to dress and undress and time to communicate with the therapist to make your massage truly customized. Each time you visit an Elements Massage™ studio you will go through our service path called The Elements Way®. This is done to ensure each and every massage session you receive from us meets or exceeds your expectations.

How much should I tip?

Many clients are unsure if and/or how much they should tip their massage therapist. We recommend you think of your massage therapist as you would a waiter in a restaurant. Our studios’ therapists love what they do and your tip may reflect your appreciation for their service. We recommend tipping percentages be based on the full price of a regular massage, rather than the discounted price.

How often should I receive a massage?

For those who use massage as preventative care or to manage daily stress, one massage a month is common. Weekly sessions may be desirable if you are receiving massage for injury relief or to relieve chronic tightness that is interfering with your daily life. There are many people who incorporate massage therapy at least twice a month for optimal therapeutic relief.

What does a massage therapist’s license or certification mean?

A license means that a massage therapist has met the requirements and paid the fee to legally practice massage in your city, county and/or state. To obtain a license, a massage therapist will usually have to complete a minimum number of training hours at an accredited or accepted school or training center and will have to undergo a full background check prior to receiving that license. Each state has specific licensing and/or certification requirements for massage therapists.

Will I be covered during the session?

You will be properly covered or draped at all times to keep you warm and comfortable. Only the area being worked on will be exposed. No areas will be exposed without your consent. You should always let your therapist know if you are uncomfortable for any reason during your massage session.

How can I be sure my therapist is qualified and well trained?

There are several tools available to check the credentials of your massage therapist:

Are they licensed? Here in California, massage therapists can be licensed by their local municipality and/or certified by the state. The California Massage Therapy Council ("CAMTC") was created by the California Legislature to protect the public by certifying massage professionals in California that meet the requirements in the law, and approving massage programs that meet the minimum standards for training and curriculum. On the CAMTC website, you can check to verify whether a therapist is certified.

Have they passed a criminal background check? Therapists undergo extensive background checks to become CAMTC certified. At Elements Massage, we contract with an independent agency to run an additional background check, in order to ensure we have the most current information. The agency checks for criminal activity in any county where the therapist has lived for the past several years; they also check the National Crime Index Database & Sex Offender Registry. No therapist is hired who hasn't passed these rigorous checks.

Get recommendations from friends, family and review sites. The best recommendations often comes from people you know. We use client surveys from Listen360 to make sure we're maintaining the highest client satisfaction ratings in the industry. You can read those reviews on our website. We are also proud of our outstanding reviews on Yelp.

The safety and wellbeing of our clients and our team members is our top priority, and we are committed to maintaining a safe, healthy and empowering atmosphere. Our talented team of massage therapists are not only highly qualified, they are passionate about their craft and devoted to your care.

What is your Cancellation Policy?

We reserve your time and your therapist just for you, so we require 24 hours notice to make changes or cancel your appointment. Changes with less than 24 hours notice are subject to a fee, and no shows are charged the full session cost.

We generally call or email appointments confirmations as a courtesy; however, the client is responsible for keeping the appointment with or without a confirmation call.

Please contact us immediately if you have any change in your plans. We are always happy to help!

Can minor children get massage?

The short answer is YES! We have quite a few regular members below the age of 18.

Children benefit as much as adults from the physical and mental benefits of massage. Young athletes, in particular, improve their performance, stamina and well-being when massage is incorporated in their training routine. Massage can improve flexibility and range of motion and speed recovery from strenuous workouts. 

We do require a parent or guardian to complete a consent form prior to working on minors. We ask that you communicate any specific preferences, needs and/or medical conditions when you book the appointment.

Give us a call if you have any additional questions about working with minors.