Greenbrae

Bon Air Center

BOOK A MASSAGE

Elements Massage 200 Bon Air Center
Greenbrae, CA   94904


Mon - Sat 9am - 9pm
Sun 10am - 7pm

Careers

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Careers at Elements Massage™

Sales & Client Service Specialist

YOUR ROLE:

You will be responsible for:

Sales

  • Meeting studio goals to ensure growth and profitability through the sales of
    • Wellness Program Memberships
    • Packages
    • Gift Cards
    • Additional Visits (Re-booking)
    • Upgrades such as longer sessions or hot stone

Client Service

  • Adhering to established “Service Path” procedures and process to ensure a flawless “Elements Experience” including but not limited to
    • Greeting every client with a smile
    • Creating a calm environment
    • Answering phones professionally and converting phone calls into appointments
    • Demonstrating complete knowledge of our massage model, therapist skill levels and price structure
    • Proficiency with massage therapy terminology
    • Matching clients and therapist correctly based on our level system and client’s problem areas.
  • Mastering our client management software (MindBody Online) to ensure accurate scheduling and retail transactions
  • Addressing emergency scheduling issues quickly and professionally
  • Communicating with clients to determine areas of improvement with the Service path
  • Addressing client requests and concerns professionally and efficiently, focusing on solutions and knowing when to involve management to ensure complete client satisfaction
  • Facilities management, including but not limited to, hourly studio checks to ensure massage rooms and restrooms are clean and properly stocked
  • Occasionally representing the studio at community events

Successful candidates must:

  • Sell successfully without high pressure tactics
  • Follow all regulations and privacy policies
  • Communicate effectively with clients and coworkers
  • Provide timely and appropriate communication with studio management
  • Demonstrate flexibility, proactivity and teamwork
  • Actively participate in all staff meetings
  • Complete tasks by deadlines as assigned by supervisor

Qualifications:

  • Record of Sales success
  • Customer service skills
  • Computer proficiency - Microsoft Office, Google file sharing, Internet Explorer
  • Retail or massage/spa industry experience is a plus
  • Attention to detail and ability to follow instructions (written and verbal) is essential
  • Knowledge of Web-based scheduling is a plus
  • Ability to remain flexible in a constantly changing environment
  • Ability to remain confident and calm under stress
  • Must be able to work both opening and closing (evening) shifts, & at least one weekend shift
  • Valid Driver’s License & auto insurance

Benefits:


  • Commission
  • Monthly Massage
  • Optional participation in a variety of insurance benefits through Aflac

* There will be more benefits coming soon in association with our marketing partners, such as fitness centers, yoga studios, and other wellness providers.

Starting Pay:  Competitive hourly pay commensurate with experience plus incentive bonus based upon your contribution to achievement of studio growth targets & operational excellence. And don't forget that monthly massage!

Schedule:  Elements Massage is open seven days a week, therefore candidates must be available to work weekends and evenings as required. 

If this sounds like you, then please come be part of a team that is focused on the wellness of others!

To be considered for this position, please email your resume and a letter of interest to greenbraemgr@elementsmassage.com.

Apply Now