Castle Rock

West of Target off Founder's Pkwy

BOOK A MASSAGE

323 Metzler Dr
Suite 105
Castle Rock, CO 80104


Mon - Sun 9am - 9pm

Careers

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Careers at Elements Massage™

Wellness Membership Advisor

The Wellness Membership Advisor is responsible for client conversions in order to meet studio goals and quotas to ensure growth and profitability through the sales of:

  • Memberships to the Wellness Program
  • Packages
  • Gift Cards
  • Additional Visits (Re-booking)
  • Upgraded sessions such as longer sessions or hot stone

 

The WMA is responsible for adhering to established “Service Path” procedures and processes to ensure a flawless “Elements Experience” including, but not limited to:

  • Greeting every client with a smile.
  • Creating a calm environment.
  • Answering phones professionally and converting phone calls into appointments.
  • Demonstrating complete knowledge of our massage model, therapist skill levels and price structure.
  • Proficiency with massage therapy terminology.
  • Matching clients and therapists correctly based on our level system and client’s problem areas.
  • Mastering MBO through accurate scheduling and completing the retail sales process.
  • Addressing emergency scheduling issues quickly and professionally.
  • Communicating with clients to determine areas of improvement within the Service Path and complete client satisfaction.
  • Providing helpful responses to requests from clients and involve management as needed.
  • Addressing client requests and disputes professionally and efficiently.
  • Complying with all HIPAA rules and regulations and/or applicable state privacy and security laws.
  • Communicating effectively with coworkers.
  • Providing timely and appropriate communication with studio management.
  • Being flexible.
  • Actively participating in staff meetings.
  • Facilities management, including but not limited to, hourly studio checks to ensure massage rooms and restrooms are clean and properly stocked.
  • Completing tasks by deadlines as assigned by supervisor. (Example:  Communicating with members and clients who have not visited the studio in the past 45 days with the goal of scheduling their next session.)
  • Other Duties as assigned.

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