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Sales Associate / Customer Service

Nashville Green Hills
2148 Bandywood Drive Suite 111
Nashville, TN
nashvillegreenhillsmgr@elementsmassage.com

Summary

Do you want to work in a job where you can help change clients' lives?

Elements Massage – Nashville Green Hills is looking for an engaging, fearless, outgoing personality to lead the sales and customer service effort for potential clients and current members. Our business is built on Wellness Program sales and we award our team when we meet our objectives.

Description

Responsibilities and Duties

The Wellness Membership Advisor (WMA) creates an exceptional experience for every client every time they enter the studio. The WMA duties will include:

  • Informing all clients about the benefits of the Elements Massage Wellness Program, a no hassle membership plan
  • Following our proven sales process to enroll clients into the Elements Massage Wellness Program
  • Being the first and final face of hospitality, whether on the phone or in the studio
  • Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
  • Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world
  • Attending local marketing events, promoting Elements Massage, and engaging in cross-marketing activities with partners
  • Maintain a clean, tidy work environment
  • Assist with routine studio duties, as required

Required Skills:

  • Ability to follow our proven sales process to sell the monthly Elements Massage Wellness Program and build customer loyalty
  • The right candidate must like talking, but more important, love listening to all new clients, established clients, and perspective clients
  • The right candidate can turn every incident of client criticism to a story of great customer service

Qualifications:

  • Two years retail sales experience preferred, selling memberships or services in‐person to potential clients
  • Customer Service in a spa‐like or similar environment is preferred, providing experiences that distinguish their value with attention, hospitality, and execution
  • Familiarity with modern office tools and systems, to include scheduling and payment processing
  • Driven to create the best work environment for the employees and the best experiences for our clients

Benefits:

  • Pay starts at $12/hour, depending on experience
  • Bonus for every Wellness Membership sold
  • 401(k) with employer match
  • A complimentary monthly massage at the studio
  • More to come, as our studio continues to grow

If working in a rewarding sales environment in a great massage studio sounds exciting, you should apply today!

Apply Now

 

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