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Sales Associate / Customer Service

Anderson
7753 Beechmont Ave. Suite 100
Cincinnati, OH
kelleyday@elementsmassage.com

Summary

Do you want to work in a job where you can improve clients' lives for the better? 

Elements Massage Anderson is looking for an engaging, confident, outgoing personalitity to lead the sales and customer service of potential clients and current members. Our business is built on Wellness Program sales and we award our team when we meet our objectives. 

Description

Responsibilities and Duties: 

Elements Massage Anderson is looking for a Wellness Sales Associate / Customer Service Associate to create an exceptional massage experience for each client every time they enter the studio. 

  • Informing all clients about the benefits of the Elements Massage Wellness Program, a no-hassle membership plan 
  • Following our proven sales process to enroll clients into the Elements Massage Wellness Program
  • Being the first and final face of hospitality, whether on the phone or in the studio 
  • Ensuring the client appointment paperwork and payment process is brief, painless, and accurate 
  • Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of our world

Skills:

  • Ability to follow our proven sales process to sell the monthly Elements Massage Wellness Program and build customer loyalty
  • Ability to actively listen to all new, current prospective clients to ensure their needs and expectations are being met
  • Able to turn an incident of client criticism into a story of great customer service

Qualifications: 

  • Prior retail sales experience preferred; selling memberships or services in person to potential clients
  • Customer Service in a spa-like or similar environment is preferred; catering to experiences that distinguish their value with attention, hospitality, and professionalism
  • Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs 
  • Motivation to create the best work environment for the employees and the best experiences for the client

Benefits: 

  • $11/ hour 
  • Bonuses based on monthly conversion numbers 
  • Medical insurance 
  • A complimentary monthly massage at the studio 

If working in a rewarding sales environment in a great massage studio sounds exciting, you should apply today! 

Apply Now

 

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