Job Posting

Sales Client Service Specialist

Maple Valley
24061 Southeast 264th Street Suite M200
Maple Valley, WA
dawnwilkinson@elementsmassage.com

Description

We offer a fun and motivating atmosphere with additional bi-weekly and monthly financial incentives and free monthly massages. We also welcome students with flexible schedules.

DUTIES AND RESPONSIBILITIES
The Sales/Client Service Specialist (SCSS) is directly responsible for client conversions and coordinating front desk operations.

The SCSS is responsible for client conversions in order to meet studio goals and quotas to ensure growth and profitability through the sales of:
Memberships to the Wellness Program
-Packages
-Gift Cards
-Additional Visits (Rebooking)
-Upgraded sessions such as longer sessions or hot stone

The SCSS is also responsible for adhering to established "Service Path" procedures and processes to ensure an "Elements Experience" including, but not limited to:
-Greeting every client with a smile.
-Creating a calm environment.
-Answering phones professionally and converting phone calls into appointments.
-Demonstrating complete knowledge of our massage model, therapist skill levels and price structure.
-Proficiency with massage therapy terminology.
-Matching clients and therapists correctly based on our level system and client's problem areas.
-Mastering our system, Mind Body through accurate scheduling and completing the retail sales process.
-Addressing emergency scheduling issues quickly and professionally.
-Communicating with clients to determine areas of improvement within the Service Path and complete client satisfaction.
-Providing helpful responses to requests from clients and involve management as needed.
-Addressing client requests and disputes professionally and efficiently.
-Communicating effectively with coworkers.
-Providing timely and appropriate communication with studio management.
-Being flexible.
-Actively participating in staff meetings.
-Facilities management, including but not limited to, hourly studio checks to ensure massage rooms and restrooms are clean and properly stocked and light cleaning to either prepare studio for opening or closing.
-Completing tasks by deadlines as assigned by supervisor. (Example: Communicating with members and clients who have not visited the studio in the past 45 days with the goal of scheduling their next session.)
-Other Duties as assigned.

QUALIFICATIONS

Flexible Schedule

Sales experience (1+ year preferred)
Customer service skills
Computer proficiency-Microsoft Office, Word, Excel, Internet Explorer
Retail or industry experience, a plus
Web-based scheduling, a plus
Attention to detail and ability to follow instructions (written and verbal) is essential
Ability to remain flexible in a constantly changing environment
Ability to remain confident and calm under stress

WE OFFER
A fun, friendly atmosphere
Daily and monthly bonuses in addition to base pay
Free monthly massages
Flexibility with shifts

Thank you for your interest - we look forward to hearing from you! 

Please submit your resume to apply in email link below.

Please Send Resume Here

Apply Now

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