5041 Arco Street
Elements Massage™ Cary is looking for bright, outgoing, friendly individuals to join our team as a Wellness Membership Advisor. Responsibilities include selling therapeutic massage services and memberships to the Elements Wellness Program™, booking appointments, maintaining our clean, inviting studio atmosphere and answering the phone professionally and politely to ensure a flawless guest experience. In return, we will provide:
- The opportunity to be part of a team that is focused on the wellness of others in order to provide the best therapeutic massage in (list area).
- A warm, professional atmosphere.
- Training and proven processes to support your success.
- Variety in your work that is both challenging and rewarding.
- Potential for career advancement.
- Ability to earn sales bonuses.
Qualified candidates will have at least one year of sales and customer service experience in a retail environment, be a team oriented thinker and possess the ability to learn new computer software.
Benefits in no particular order:
- Career advancement opportunities include management as well as studio ownership with a National Corporation.
- Free monthly massage.
- Sales bonuses.
- Longevity rewards for team members at their annual milestones.
Elements is a smoke free work environment. Come join one of the fastest growing segments of the wellness industry, apply today!
The WMA is responsible for adhering to established Service Path procedures and processes to ensure a flawless “Elements Experience” including, but not limited to: • Greeting every client with a smile. • Creating a calm environment. • Answering phones professionally and converting phone calls into appointments. • Demonstrating complete knowledge of the studio’s massage model, therapist skill levels and price structure. • Proficiency with massage therapy terminology. • Matching clients and therapists correctly based on our level system and client’s problem areas. • Mastering MBO through accurate scheduling and completing the retail sales process. • Addressing emergency scheduling issues quickly and professionally. • Communicating with clients to determine areas of improvement within the Service Path and complete client satisfaction.
Providing helpful responses to requests from clients and involve management as needed. • Addressing client requests and disputes professionally and efficiently. • Complying with all HIPAA rules and regulations and/or applicable state privacy and security laws. • Communicating effectively with coworkers. • Providing timely and appropriate communication with studio management. • Being flexible. • Actively participating in staff meetings. • Facilities management, including but not limited to, hourly studio checks to ensure massage rooms and restrooms are clean and properly stocked. • Completing tasks by deadlines as assigned by supervisor. (Example: Communicating with members and clients who have not visited the studio in the past 45 days with the goal of scheduling their next session.) • Other Duties as assigned.
RECOMMENDED QUALIFICATIONS AND CONSIDERATIONS • Sales experience (2 year preferred) • Customer service skills • Computer proficiency-Microsoft Office, Word, Excel, Internet Explorer • Retail or industry experience, a plus • Web-based scheduling, a plus • Attention to detail and ability to follow instructions (written and verbal) Ability to remain flexible in a constantly changing environment • Ability to remain confident and calm under stress