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Wellness Membership Advisor

Elements Massage 2019-04-30T18:00:00-06:00 Elements Massage Murfreesboro
533 N Thompson Ln
Murfreesboro, TN 37129

pattifedak@elementsmassage.com

Description

The Wellness Membership Advisor (WMA) is a Sales and Customer Service role within an independently owned and operated Elements Massage® studio. A WMA is responsible for membership sales, building client loyalty and meeting studio and personal goals and objectives to ensure growth and profitability and a superior experience for all.

Job Competencies

Sales / Persuasiveness – Sells the Elements Massage Wellness Program, and additional services to clients. Building LoyaltyMeets and exceeds client’s needs, builds loyalty, resulting in client promoters on the eNPS scale.

Stamina – Performs well under pressure and stress. Applied Learning – Applies concepts from training, feedback, and professional development. Work Standards – Is accountable for goals and objectives, has high standards for performance. Communication – Communicates in a way that clients and co‐workers understand and retain message.

Job Duties and Responsibilities

  • Consistently follows all steps in the KNOWETM and sales process resulting in a conversion rate of 30% or higher.
  • Gains commitment and agreement from clients concerning re-booking and membership sales.
  • Makes great first impressions, builds rapport, and identifies client’s needs resulting in membership sales.
  • Meets or exceeds the needs of the client.
  • Takes all opportunities to exceed client expectations without making unreasonable commitments.
  • Take pride and passion in resolving client problems/complaints/issues. Listens, empathizes, apologizes, and takes personal responsibility to resolve any client issues.
  • Maintains focus and avoids errors under high stress situations such as during busy client times.
  • Maintains positive relationships with clients and coworkers when under stress from high client times, client/co‐worker complaints.
  • Develops appropriate strategies to cope with high stress situations such as multi‐tasking, organization of work.
  • Understands and applies knowledge, skills and concepts from on‐boarding, training, meetings and coaching/feedback.
  • Actively participates in role‐playing, trainings and activities, regular meetings and coaching.
  • Owns personal growth and development using learning tools and resources, engages in skill building by participating in daily role‐playing.

Job Type: Full-time

Pay: $10.50 - $12.00 per hour

COVID-19 considerations:
We care about our employees and our clients. We are following all CDC guidelines, as well as the the Governor's Pledge for the operation of a close contact business.

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