Job Posting

Wellness Membership Advisor (WMA)

Arvada
8770 Wadsworth Blvd Unit T
Arvada, CO
arvada@elementsmassage.com

Summary

The WMA is a Sales and Customer Service role responsible for membership sales, building client loyalty and meeting studio and personal goals and objectives to ensure growth and profitability and a superior experience for all.

Description

Job Duties and Responsibilities:

·         Consistently follows all steps in the KNOWETM and sales process resulting in a conversion rate of 40% or higher.

·         Gains commitment and agreement from clients concerning rebooking and membership.

·         Makes great first impressions, builds rapport, and identifies client’s needs resulting in membership sales.

·         Meets or exceeds the needs of the client—Takes all opportunities to exceed client expectations without making unreasonable commitments.

·         Take pride and passion in resolving client problems/complaints/issues. Listens, empathizes, apologizes, and takes personal responsibility to resolve any client issues.

·         Creates client enthusiasts by rebooking by asking questions, reading body language, and follow-through.

·         Proactively seeks moments to wow.

·         Maintains focus and avoids errors under high stress situations such as during busy client times.

·         Maintains positive relationships with clients and coworkers when under stress from high client times, client/co‐worker complaints.

·         Develops appropriate strategies to cope with high stress situations such as multi‐tasking, organization of work.

·         Understands and applies knowledge, skills and concepts from on‐boarding, training, meetings and coaching/feedback.

·         Actively participates in role‐playing, trainings and activities, regular meetings and coaching.

·         Owns personal growth and development using learning tools and resources, engages in skill building by participating in daily role‐playing.

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