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Sales Associate/Customer Service

Elements Massage 2019-04-30T18:00:00-06:00 Elements Massage Fort Wayne
10020 Lima Road
Fort Wayne, IN 46818

judygatton@elementsmassage.com

Description

Elements Massage Fort Wayne is looking for a part time sales person to sell our Wellness Plan membership. You will earn commission for Wellness Program and Package sales and have opportunities to earn bonuses . At Elements we provide the industry's best therapeutic massage in a professional and inviting environment where our clients can experience the Elements difference.


Job Description: You would be directly responsible for membership sales and building relationships with our clientele in our lobby when they check in and checkout. A good sales person knows that people buy from people that they like.

Selling Memberships to the Wellness Program (Maintaining certain sales quotas)
Selling Packages
Selling Gift Cards
Rebooking
Upgrading such as longer sessions, aromatherapy or hot stone
Greeting every client with a smile.
Creating a calm environment.
Answering phones professionally and converting phone calls into appointments.
Accurate scheduling and completing the retail sales process.
Addressing emergency scheduling issues quickly and professionally.
Addressing client requests and disputes professionally and efficiently.
Communicating effectively with coworkers.
Being flexible.
Actively participating in staff meetings.
Facilities management, including but not limited to, hourly studio checks to ensure massage rooms and restrooms are clean and properly stocked.
Completing tasks by deadlines as assigned by supervisor.
Maintain leadership in the studio while management is not there
Have good follow through
Assist with administrative duties as needed by manager

QUALIFICATIONS
Sales experience (2+ year preferred)
Customer service skills
People person
Computer proficiency-Microsoft Office, Word, Excel, Internet Explorer
Retail or industry experience, a plus
Web-based scheduling, a plus
Attention to detail and ability to follow instructions (written and verbal) is essential
Ability to remain flexible in a constantly changing environment
Ability to remain confident and calm under stress

Send resume and answer the following question: What is the key to successful selling of a service?

Please contact Judy Gatton via e-mail at judygatton@elementsmassage.com

Each Elements Massage® studio is independently owned and operated. Franchise owners (or their designated hiring managers) are solely responsible for all employment and personnel decisions and matters regarding their independently owned and operated studios, including hiring, direction, training, supervision, discipline, discharge, compensation (e.g., wage practices and tax withholding and reporting requirements), and termination of employment. Elements Therapeutic Massage, LLC (ETM) is not involved in, and is not responsible for, employment and personnel matters and decisions made by any franchise owner. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Benefits vary by independently owned and operated Elements Massage® studios. Elements Massage® and Elements Massage + design are registered trademarks owned by ETM.

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