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Wellness Membership Advisor

Elements Massage 2019-04-30T18:00:00-06:00 Elements Massage Greenbrae
200 Bon Air Center
Greenbrae, CA 94904

greenbraemgr@elementsmassage.com

Summary

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!. Elements Massage is a locally owned studio in beautiful Marin County with a focus on creating wellness and providing valuable service to our community.

Why Elements Massage?

Teamwork & Winning Culture! Our proprietary customer service process has achieved higher satisfaction scores and customer loyalty than our competitors across the U.S. Everyone plays a vital role in the attraction, service, and ongoing satisfaction of our clients. Wellness Membership Advisors are our front line face to our clients, and as such, are some of the most important members of our team. We believe so much in the importance of massage in a healthy lifestyle that all of our employees receive free massages monthly.

Description

Following a temporary closure due to the pandemic, demand for therapeutic massage is stronger than ever. Elements Massage needs an engaging, outgoing retail sales and customer service professional to serve potential clients and current members. Our business is built on Elements Wellness Program sales and we reward our team when we meet our objectives

Our Brand Promise - To better the lives of everyone we touch.

Responsibilities and Duties

  • Create an exceptional massage experience for all clients every time they enter the studio

  • Inform clients about the benefits of the Elements Wellness Program, a no hassle membership plan, & follow our proven sales process to get them enrolled

  • Being the first and final face of hospitality, whether on the phone or in the studio

  • Ensure the appointment details, paperwork and payment process is brief, painless, and accurate

  • Work as a team with our Managers and Massage Therapists to create an environment where clients feel valued and cared for

Qualifications and Skills - Does this sound like you?

  • Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty

  • The right candidate must enjoy communicating, but more important, love listening to & building rapport with new, established, and prospective clients.

  • Has the knack of turning every incident of client criticism to a story of great customer service

  • Prior retail sales experience preferred; selling memberships or services in‐person to potential clients

  • Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution

  • Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs

  • Driven to create the best work environment for team members and the best experiences for the client

Benefits:


  • Commission based on sales performance
  • Free Monthly Massage
  • Annual paid time off (PTO)
  • Optional participation in CalSavers retirement savings program & a variety of insurance benefits through Aflac
  • Bridge toll reimbursement

* There are occasionally additional benefits in association with our marketing partners, such as fitness centers, yoga studios, and other wellness providers.

Starting Pay: Competitive hourly pay commensurate with experience plus incentive bonus based upon your contribution to achievement of studio growth targets & operational excellence. And don't forget that monthly massage!

Schedule: Elements Massage is open seven days a week, therefore candidates must be available to work weekends and evenings as required.

If working in a rewarding sales environment in a great massage studio sounds exciting, you should apply today!

To be considered for this position, please email your resume and a letter of interest to greenbraemgr@elementsmassage.com.

Apply Now

 

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