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Sales Associate / Customer Service

Elements Massage 2021-02-12T08:52:31-07:00 Elements Massage Queen Creek
40930 North Ironwood Drive Suite 106
Queen Creek, AZ 85140

carlosvanegas@elementsmassage.com

Summary

Do you want to work in a safe environment where you can make a positive difference in a customer’s life through health and wellness?

No. 1 in America's Best Customer Service for 'Spa, Wellness and Beauty' category by Newsweek in 2019!

9.5 out of 10 in Client Safety Rating during 2020!

2021 will be remembered as The Year of Health and Wellness

Description

Elements Massage Queen Creek is looking for an engaging, fearless, outgoing personality to lead the sales and customer service of potential clients and current members. Our business is built on Wellness Program sales and we award our team when we meet our objectives.

We strive to be the best employer of Wellness Membership Advisors in Arizona!

We are seeking individuals who thrive in a therapeutic environment and wants to make a positive difference in a customer’s life through health and wellness.

**COVID-19 Update**
With the health and safety of clients and our team members as our top priority, we have implemented new safety protocols and elevated cleaning procedures in accordance with federal and state guidelines for your protection. These include, but are not limited to:

  • Staff and clients are required to wear masks at all times
  • Staff and client health screening questions
  • Temperature checking for staff and clients
  • Hospital grade disinfectant provided for room sanitization
  • Minimum of 15 minutes between all massage sessions to provide ample time for thorough cleaning and sanitation of the massage room
  • For more details visit https://elementsmassage.com/covid-19

Our Brand Promise
To better the lives of everyone we touch.

Responsibilities and Duties

Elements Massage Queen Creek is looking for a Wellness Sales Associate / Customer Service Associate to create an exceptional experience for all the clients every time they enter the studio.

  • Informing all clients about the benefits of the Elements Massage Wellness Program, a no hassle membership plan
  • Consistently following our proven sales process to enroll clients into the Elements Massage Wellness Program resulting in a conversion rate of 40% or higher.
  • Being the first and final face of hospitality, whether on the phone or in the studio
  • Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
  • Working as a team with our Manager and Massage Therapists to create an environment where clients are the center of the world
  • Opening and closing cleaning duties (depending on shift)

Skills:

  • Ability to follow our proven sales process to sell the monthly Elements Massage Wellness Program and build customer loyalty.
  • The right candidate must like talking, but more important, love listening to all new clients, established clients, and perspective clients.
  • The right candidate can turn every incident of client criticism to a story of great customer service.

Qualifications and skills:

  • Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
  • Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
  • Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
  • Driven to create the best work environment for the employees and the best experiences for the client.
  • The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
  • The right candidate can turn every incident of client criticism to a story of great customer service.

Benefits:

  • WMAs make $30,000-$40,000 a year, including commission and bonuses
  • Commission and bonuses based on monthly sales
  • Paid training
  • Real career advancement opportunities
  • Complimentary Elements Wellness Program and chiropractic care

Studio Location: 40930 North Ironwood Drive Suite 106, Queen Creek, AZ

Studio Hours: Mon-Sat 9:00 am - 9:00 pm, Sun 10:00 am - 7:00 pm

If working in a rewarding sales environment in a great massage studio sounds exciting, you should apply today!

Each Elements Massage® studio is independently owned and operated. Franchise owners (or their designated hiring managers) are solely responsible for all employment and personnel decisions and matters regarding their independently owned and operated studios, including hiring, direction, training, supervision, discipline, discharge, compensation (e.g., wage practices and tax withholding and reporting requirements), and termination of employment. Elements Therapeutic Massage, LLC (ETM) is not involved in, and is not responsible for, employment and personnel matters and decisions made by any franchise owner. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Benefits vary by independently owned and operated Elements Massage® studios. Elements Massage® and Elements Massage + design are registered trademarks owned by ETM.

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