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Wellness Membership Advisor

Elements Massage 2020-06-16T12:07:24-06:00 Elements Massage Geneva
507 S Third St Suite C
Geneva, IL 60134

garyburge@elementsmassage.com

Summary

Are you a proven retail sales professional with a passion for extraordinary client service in a health and wellness focused environment?

Description

Are you a proven retail sales professional with a passion for extraordinary client service in a health and wellness focused environment?

Elements Massage Geneva is seeking a bright, engaging individual to join our team to lead the sales and service of potential clients and current members. Our team members earn a base pay in addition to commission for meeting wellness program sales goals and session upgrades.

Description of duties:

Our studio needs someone to join our management team to welcome clients into the massage studio and guide them through the Elements Massage Service Path by doing the following:

  • Talking to current and future members about how the Elements Wellness Program is the best way to continue their wellness care
  • Greeting every call and client with a smile
  • Guiding clients through appointment intake paperwork and payment process
  • Working with Massage Therapists to ensure clients get the best care possible
  • Maintaining our clean and inviting studio atmosphere
  • Leading the team to help members utilize unused sessions on their accounts.
  • Working directly with our members who have suspended and terminated accounts.
  • Working closely with our new members to ensure they are having a great experience.
  • Meeting monthly goals set by the manager based on sales, enhancement upgrades, and attrition.

Qualifications:

  • The ability to have fun in a rewarding atmosphere
  • Previous membership based sales preferred but not required
  • A positive and upbeat attitude
  • Willingness to learn and excel in our sales atmosphere
  • Able to work a variety of hours including days, nights, and weekends
  • Strong customer service background
  • The ability to lead conversations with our clients and connect with them and make them feel welcome in our studio
  • The ability to handle conflict resolution
  • Fit in with our wellness based, family/team oriented culture.

Skills:

  • Have the motivation to meet or exceed personal and studio goals
  • The right candidate must have excellent verbal communication skills, but more importantly, love listening to all new, established, and prospective clients.
  • Has a proactive method toward sales and exhibits a resolute attitude that helps gain members
  • Strong computer skills and the ability to learn new software applications

Benefits:

  • A warm professional environment, with a great team to work with!
  • Retirement Savings Plan and Paid time Off
  • Medical, Dental and Vision Insurance.
  • Competitive pay.
  • Monthly Sales Bonuses - On top of your base pay!
  • Free monthly massage, and discounted massage for friends and family.
  • Training and proven processes to support your success.
  • Variety in your work that is fun, challenging and rewarding.
  • Potential for career advancement

Each Elements Massage® studio is independently owned and operated. Franchise owners (or their designated hiring managers) are solely responsible for all employment and personnel decisions and matters regarding their independently owned and operated studios, including hiring, direction, training, supervision, discipline, discharge, compensation (e.g., wage practices and tax withholding and reporting requirements), and termination of employment. Elements Therapeutic Massage, LLC (ETM) is not involved in, and is not responsible for, employment and personnel matters and decisions made by any franchise owner. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Benefits vary by independently owned and operated Elements Massage® studios. Elements Massage® and Elements Massage + design are registered trademarks owned by ETM.

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