Job Posting

This is an established studio looking for a Studio Manager. The ideal candidate should possess strong leadership, organizational and business skills. This role is suited for a positive communicator with great customer service and sales experience. You will lead a team of Massage Therapists and Sales Associates in the front of house.

Roles and responsibilities include:

• Oversee day-to-day operations of the studio.
• Screening, interviewing, On-boarding, training, coaching new employees.
• Manage staff schedule for both front and back of house
• Building, motivating and leading a high-performing team that genuinely cares about the health and wellness of every customer.
• Leading studio staff to achieve individual and team operational and customer service goals.
• Coaching front desk personnel on POS system, scheduling appointments, recommending enhanced services and presenting membership wellness plans.
• Independently make decisions related to high level customer service.
• Maintaining all studio systems, processes and policies are followed consistently.
• Provide a professional and impeccable environment for employees and customers.
• Schedule and participate in networking/community events and studio promotions.
• Coordinate with all studio vendors, insuring that studio is stocked with accurate inventory counts.

Minimum Requirements:

• Have a passion for wellness and improving people’s lives
• Experience as a manager/leader preferably in customer facing sales environment. Including: hiring, training, coaching, setting and monitoring team and individual performance goals
• Availability to work evenings and weekends
• Comfortable with Microsoft and Google business platforms (we will train on the systems we use, experience of Mind Body is a bonus)

Skills:

• Membership sales
• Wellness, Spa or fitness industry
• Local Marketing (local events, business partnerships and networking)
• Dealing with suppliers
• Goal orientated
• Excellent customer service skills
• Knowledge of financial reporting
• Successful interviewing practices
• Team coaching experience
• Strong leaderships and great communication
• Driven and ambitious
• Previous retail/spa/fitness/wellness industry customer service experience
• Demonstrates ownership mentality
• Proficiency with computers and software

Benefits:

• Studio performance based bonuses monthly
• Dental insurance
• Monthly free massage

Full-time

This position is full time 40 hours a week (flexible with those 40 hours). We do require the manager to have the ability to work peak hours which could include Saturday and Sunday and possibly some holidays if we are open. The Studio Manager reports directly into the General Manager.

All staff are required to pass a background check