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Sales Associate/Front Desk Customer Service

Elements Massage 2020-01-03T13:39:14-07:00 Elements Massage East Longmeadow
80 Center Square
East Longmeadow, MA 01028


Are you a positive upbeat person that likes to interact with people?

Elements Massage East Longmeadow is looking for a customer facing candidate to be an integral part of our studio and customer experience.


Responsibilities and Duties:

Elements Massage is looking for a Wellness Sales Associate / Customer Service Associate to create an exceptional massage experience for all the clients every time they come in.

  • Being the first and final face of hospitality, whether on the phone or in the studio
  • Booking clients based on the client needs and matching to a Therapist
  • Informing all visitors about the benefits of the Elements Wellness Program, a no hassle membership plan
  • Following our proven sales process to enroll clients into the Elements Wellness Program
  • Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
  • Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world

Qualifications and Skills:


  • Ability to follow our proven sales process to sell Elements Wellness program and build customer loyalty
  • The right candidate must like talking, but more important, love listening to all new clients, established clients, and perspective clients
  • The right candidate can turn every incident of client criticism to a story of great customer service


  • Prior retail sales experience preferred; selling memberships or services in-person to potential clients.
  • Customer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
  • Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.
  • Driven to create the best work environment for the employees and the best experiences for the client.

Studio Specific Benefits:

  • $13:50+/hour depending on experience
  • Bonuses based on monthly conversion numbers
  • A complimentary monthly massage at the studio

If working in a rewarding sales environment in a great massage studio sounds exciting, you should apply today!

Apply Now


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