Elements Massage East Longmeadow
80 Center Square
East Longmeadow, MA 01028
Are you a positive upbeat person that likes to interact with people?
Elements Massage East Longmeadow is looking for a customer facing candidate to be an integral part of our studio and customer experience.
Responsibilities and Duties:
Elements Massage is looking for a Wellness Sales Associate / Customer Service Associate to create an exceptional massage experience for all the clients every time they come in.
- Being the first and final face of hospitality, whether on the phone or in the studio
- Booking clients based on the client needs and matching to a Therapist
- Informing all visitors about the benefits of the Elements Wellness Program, a no hassle membership plan
- Following our proven sales process to enroll clients into the Elements Wellness Program
- Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
- Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world
Qualifications and Skills:
- Ability to follow our proven sales process to sell Elements Wellness program and build customer loyalty
- The right candidate must like talking, but more important, love listening to all new clients, established clients, and perspective clients
- The right candidate can turn every incident of client criticism to a story of great customer service
- Prior retail sales experience preferred; selling memberships or services in-person to potential clients.
- Customer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
- Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.
- Driven to create the best work environment for the employees and the best experiences for the client.
Studio Specific Benefits:
- $13:50+/hour depending on experience
- Bonuses based on monthly conversion numbers
- A complimentary monthly massage at the studio
If working in a rewarding sales environment in a great massage studio sounds exciting, you should apply today!