Sales/Client Service Specialist Coordinator
Elements Therapeutic Massage: 44110 Ashburn Shopping Plaza, Unit 136, Ashburn VA 20147
We are seeking several hands-on, bright, outgoing, friendly and hands-on Sales/Client Service Specialist Coordinators to join our new 7-room studio in the heart of Ashburn VA. Elements Therapeutic Massage Ashburn VA is an independently owned & operated studio within a network of 110 nationwide locations with 150 more opening in the next two years.
Why Elements Therapeutic Massage?
- Teamwork & Winning Culture! Our proprietary customer service process has achieved higher satisfaction scores and customer loyalty than competitors in markets where it is deployed across the U.S. Everyone plays a vital role in the attraction, service, and ongoing satisfaction of our clients! Client Service Specialist Coordinators are our front line face to our clients.
- Client Satisfaction: Client Service Specialist Coordinators are responsible for operating the studio’s front desk activities using our proven customer satisfaction model with each and every client. You will coordinate the front desk sales, scheduling & relationship activities that are our primary interface with clients. You will identify client needs, communicate them to therapists, and work with clients to follow up on therapist recommended treatment plans.
- Marketing, Sales & Customer Relationship Management. You will sell therapeutic massage services and memberships, book appointments, answering the phone professionally and politely to ensure a flawless guest experience. You assist the owners & manager in executing customer attraction/retention activities. You will help initiate relationships & create sales or cross-marketing opportunities with community businesses, corporate clients & community event coordinators. You will help create programs that increase productivity and reach sales/frequency targets. You will achieve targets by actively participating in activities such as customer outreach, client relationship management, and studio marketing. You will be active achieving sales & frequency goals set by owner (and you will receive bonuses for success!)
- Daily Operations: You will create a warm, inviting environment for staff and clients. We will train you on different types of massage techniques & you will use this knowledge to match clients and therapists correctly based on our level system and client’s problem areas.
Compensation: Hourly pay commensurate with experience plus incentive bonus based upon achievement of studio growth targets & operational excellence.
Schedule: Elements is open 7 days therefore candidates must be available to work some weekends.
Required Background: Qualified candidates will have sales and customer service experience in a retail environment, team oriented thinker and possess the ability to learn new computer software. Computer proficiency‐Microsoft Office, Word, Excel, Internet Explorer is highly desired. Attention to detail and ability to follow instructions (written and verbal) is essential. Ability to remain flexible in a constantly changing environment. Ability to remain confident and calm under stress. Web‐based scheduling, a plus. If this sounds like you, then please come be part of a team that is focused on the wellness of others!
EMAIL RESUME: firstname.lastname@example.org
VISIT US ONLINE: www.elementsmassage.com/ashburn