Job Description:  Massage Therapist

Elements Therapeutic Massage: 44110 Ashburn Shopping Plaza, Unit 136, Ashburn VA 20147

We are seeking talented, responsible, licensed Therapeutic Massage Therapists to join our Ashburn, Virginia team.  Recent graduates are welcome to apply.  Modalities desired include Sports, Deep Tissue, Hot Stone, Prenatal, Trigger Point, Swedish, Thai, and others.  Elements Therapeutic Massage Ashburn, VA is an independently owned & operated studio within a network of 110 nationwide locations with 150 more opening in the next two years. 

Why Elements Therapeutic Massage?

• Our massage therapists, as care givers, are centerpieces of our organization.
• Our therapists are trained to approach each client as any health care provider would.  Listening to the customer’s needs, affirming them and assessing progress at critical junctures to inform the therapist’s approach to treatment.  In addition, leveraging their knowledge, skills and background for healing and therapy, our therapists develop and recommend a treatment plan for each client based on his/her unique needs and desired focus areas. Developing and recommending a wellness plan for each client is at the heart of our business model.
• The proprietary process we deploy has achieved higher satisfaction scores and customer loyalty than competitors in markets where it is deployed across the U.S. enabling you to build a successful following.
• We invest heavily in local marketing to drive business and to support you in building a robust clientele.
• Our EXCLUSIVE focus is on massage therapy!  There is no cross-selling of facials, body treatments or any related products and potions.  You simply will not find a more professional massage oriented work environment where you can focus exclusively on your chosen profession while other team members work to support your success.

 We will provide everything you need to be successful:

• Clean, professional, peaceful and inviting atmosphere. Design emphasis on quiet and uncluttered “Starbucks” Feel.
• All supplies (Linens, lotions, music, bottled water, etc)
• Flexible Schedule
• Marketing including Corporate Events & Local Marketing Events
• Management team dedicated to following up with clients on your behalf & arranging follow-up treatments based on your recommended treatment plan.
• Brand new seven-room studio in professional, well established and vibrant Ashburn Village Center with over 60 neighboring businesses.
• Optional AFLAC coverage

We also offer Career Advancement opportunities (including Lead Therapist & Management roles) as we look to expand in Leesburg & Reston.

Elements is open 7 days a week and we have multiple shifts to choose from.

EMAIL RESUME TO: jimpallotta@elementsmassage.com

Sales/Client Service Specialist Coordinator

Elements Therapeutic Massage: 44110 Ashburn Shopping Plaza, Unit 136, Ashburn VA 20147 

We are seeking several hands-on, bright, outgoing, friendly and hands-on Sales/Client Service Specialist Coordinators to join our new 7-room studio in the heart of Ashburn VA.  Elements Therapeutic Massage Ashburn VA is an independently owned & operated studio within a network of 110 nationwide locations with 150 more opening in the next two years. 

Why Elements Therapeutic Massage?

• Teamwork & Winning Culture!  Our proprietary customer service process has achieved higher satisfaction scores and customer loyalty than competitors in markets where it is deployed across the U.S.  Everyone plays a vital role in the attraction, service, and ongoing satisfaction of our clients!  Client Service Specialist Coordinators are our front line face to our clients.

Your Role!

• Client Satisfaction:  Client Service Specialist Coordinators are responsible for operating the studio’s front desk activities using our proven customer satisfaction model with each and every client.  You will coordinate the front desk sales, scheduling & relationship activities that are our primary interface with clients. You will identify client needs, communicate them to therapists, and work with clients to follow up on therapist recommended treatment plans.

• Marketing, Sales & Customer Relationship Management. You will sell therapeutic massage services and memberships, book appointments, answering the phone professionally and politely to ensure a flawless guest experience.  You assist the owners & manager in executing customer attraction/retention activities.  You will help initiate relationships & create sales or cross-marketing opportunities with community businesses, corporate clients & community event coordinators.  You will help create programs that increase productivity and reach sales/frequency targets.  You will achieve targets by actively participating in activities such as customer outreach, client relationship management, and studio marketing.  You will be active achieving sales & frequency goals set by owner (and you will receive bonuses for success!)

• Daily Operations:  You will create a warm, inviting environment for staff and clients. We will train you on different types of massage techniques & you will use this knowledge to match clients and therapists correctly based on our level system and client’s problem areas.

Compensation:  Hourly pay commensurate with experience plus incentive bonus based upon achievement of studio growth targets & operational excellence.

Schedule:  Elements is open 7 days therefore candidates must be available to work some weekends.

Required Background:  Qualified candidates will have sales and customer service experience in a retail environment, team oriented thinker and possess the ability to learn new computer software. Computer proficiency‐Microsoft Office, Word, Excel, Internet Explorer is highly desired. Attention to detail and ability to follow instructions (written and verbal) is essential.  Ability to remain flexible in a constantly changing environment.  Ability to remain confident and calm under stress.  Web‐based scheduling, a plus.  If this sounds like you, then please come be part of a team that is focused on the wellness of others!

EMAIL RESUME:  jimpallotta@elementsmassage.com

VISIT US ONLINE:  www.elementsmassage.com/ashburn