92 South Main Street
Middleton, MA 01949
p. (978) 774-6100
Hours of Operation
Monday - Sunday
9:00 AM - 9:00 PM
~OPEN 7 DAYS A WEEK!
~SAME DAY APPOINTMENTS AVAILABLE!
Owned and Operated by:
STEPHEN STABILE, President
PLATINUM ELEMENTS, INC
~Gift Cards are non-refundable
~Cancellation Fee may be applied on appointments cancelled within 24 hours
Our Clients Love Us!
We look at Guest Satisfaction on a daily basis through a measurement system called NPS – Net Promoter Score. NPS is a measurement that is built upon two groups:
- Identifying those clients that you satisfy at the absolute highest level– people who rate you as a 9 or 10 on a 10-point satisfaction scale. They share how great you are. This group of consumers is called “promoters” – they are Elements evangelists.
- It is important to recognize that no business satisfies every customer. So, NPS recognizes this by capturing those people who rate their experience with you as only a 1 through 6 on that same 10-point scale. This group of consumers is called “detractors.”
At Elements, we have many promoters and very few detractors. In fact, we have a 20-30 point lead over our closest competitors in NPS. This allows us to boldly say with great confidence and conviction that we offer the BEST MASSAGE in the industry, bar none!
Don't just take our word for it. Read what real clients have to say below: